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Problem
Heater produces a click-
ing/ticking noise just after
burner is lit or shut off.
White powder residue
forming within burner
box or on adjacent walls
or furniture.
Heater produces un-
wanted odors.
Heater shuts off in use
(ODS operates).
Gas odor exists even
when control knob is in
OFF position.
Moisture/condensation
noticed on windows.
200208-01A
TROUBLESHOOTING
Possible Cause
1. Metal is expanding while
heating or contracting while
cooling.
1. When heated, the vapors
from furniture polish, wax,
carpet cleaners, etc., turn
into white powder residue.
1. Heater is burning vapors from
paint, hair spray, glues, etc.
See IMPORTANT statement,
page 24.
2. Gas leak. See Warning State-
ment at the top of page 24.
3 Low fuel supply.
1. Not enough fresh air is avail-
able.
2. Low line pressure.
3. O D S / p i l o t i s p a r t i a l l y
clogged.
1. Gas leak. See Warning
Statement at top of page 24.
2. Control valve is defective.
1. Not enough combustion/
ventilation air.
www.sureheat.com
Corrective Action
1. This is common with most
heaters. If noise is exces-
sive, contact qualified ser-
vice technician.
1. Turn heater off when using
furniture polish, wax, carpet
cleaner or similar products.
1. Open a window to ventilate
room. Stop using odor caus-
ing products while heater is
running.
2. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 17).
3. Refill supply tank (Propane/
LP models).
1. Open window and/or door for
ventilation.
2. Contact local gas supplier.
3. Clean ODS/pilot (see Care
and Maintenance, page 23).
1. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 17).
2. Contact customer service.
1. Refer to Air for Combus-
tion and Ventilation require-
ments, page 6.
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