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Before you call for service...
Troubleshooting Tips: Save time and money! Review the chart below first and you may not need to call for service.
Problem
Air conditioner
does not start
Air conditioner does
not cool or heat (some
models) as it should
Air conditioner
freezing up
The remote control is
not working
Water drips outside
Water drips indoors
Water collects in
base pan
Normal Operating Sounds
16
Possible Causes
The air conditioner
is unplugged.
breaker is tripped.
The current interrupter
device is tripped.
Airflow is restricted.
The temp control may
not be set correctly.
The air filter is dirty.
The room may have been hot.
Cold air is escaping.
Cooling coils have iced up.
Ice blocks the airflow
and stops the air conditioner
from cooling the room.
The batteries are inserted
incorrectly.
The batteries may be dead.
The air conditioner is not
tilted to the outside.
and drains into base pan.
You may hear a pinging noise caused by
water being picked up and thrown against the
condenser on rainy days or when the humidity
is high. This design feature helps remove
moisture and improve efficiency.
You may hear the thermostat click when the
compressor cycles on and off.
What To Do
into the outlet.
the fuse or reset the breaker.
power is restored, wait 3 minutes to restart the air conditioner
to prevent tripping of the compressor overload.
RESET button located on the power cord plug.
RESET button will not stay engaged, discontinue use
of the air conditioner and contact a qualified service
technician.
the front of the air conditioner.
COOL mode or HEAT mode (some models), press the
DECREASE – pad.
See the Operating Instructions section.
to allow time for the room to cool down.
"Air conditioner freezing up" below.
HIGH FAN or HIGH COOL and set the
thermostat to a higher temperature to allow the ice to melt.
inserted correctly.
case is level or slants slightly from the case front to the rear.
humidity; normal for a longer period in very humid areas.
Water will collect in the base pan during high
humidity or on rainy days. The water may
overflow and drip from the outdoor side of
the unit.
The fan may run even when the compressor
does not.
OFF. When
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