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en Troubleshooting
11 Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out by trained specialist
staff.
▶
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Fault
Appliance no longer
responds.
Appliance only dis-
penses water, not cof-
fee.
Coffee or milk froth
quality varies widely.
Coffee is not dis-
pensed or has slowed
to a trickle.
Set quantity is not
reached.
50
Cause and troubleshooting
Appliance has a fault.
Pull out the mains plug and wait 60 seconds.
1.
Re-insert the mains plug.
2.
Empty bean container is not detected by the appli-
ance.
Pour in coffee beans.
▶
Beans are too oily and are not falling into the grinder.
Gently tap the bean container.
▶
▶
Change the coffee variety.
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Do not use oily beans.
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Clean the empty bean container with a damp cloth.
Brewing unit is not inserted properly.
▶
Slide the brewing unit right back.
Build-up of limescale in the appliance.
▶
Descale the appliance.
Grinding level is set too fine.
▶
Set a coarser grinding level.
→ "Adjusting the grinding level", Page 44
Heavy build-up of limescale in the appliance.
▶
Descale the appliance.
Air is in the water filter.
Immerse the water filter in water with the opening
1.
facing upwards until no more air bubbles escape.
Reinsert the filter.
2.
Appliance is soiled.
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