8
Troubleshooting
The e-scooter does not move after start-up.
Cause / Action
The brake has not restored completely, this will interrupt the operation
of the power supply. / Manually reset the brake. This can be achieved by
pushing the brake lever back to its normal position.
The e-scooter moves at low speed or does not move at all.
Cause / Action
Battery is low. / Battery requires replacement.
The motor starts and switches off again.
Cause / Action
Battery is low. / Battery requires replacement.
The controller is damaged. / Controller requires replacement.
The Battery connection is loose. / Battery connections need to be checked.
The battery cannot be charged or has charged slowly.
Cause / Action
Voltage is not correct. / Battery requires replacement.
The battery does not charge.
The Battery life cycle has come to an end. / Battery requires replacement.
The battery charger does not provide power. / Replace the battery charger.
The charging lead is damaged. / Replace the battery charger.
Error codes
It is possible that errors codes may be displayed. The e-scooter will stop
operating under these conditions.
E0 – Communicaition error
E1 – Abnormal current
E2 – Throttle failure
E3 – Brake failure
E4 – MOS failure / Over current failure
E5 – Hall / Motor failure
E6 – Motor failure
E7 – Low voltage error
Should you experience any issues which cannot be resolved, contact your
dealer or SHARP Support or advice.