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Idiomas disponibles
Idiomas disponibles
13| TROUBLESHOOTING
WARNING
Only a qualified technician is authorized to carry out repairs on electrical wiring and carry
out work on the electrical grid. If you do not follow these instructions, you risk death by
electrocution. Do not use an appliance that is visibly damaged!
FUNCTION
PROBLEM
General operation
The machine displays a failure,
the software hangs or your
machine has a malfunction.
The appliance does not switch
on when the ON / OFF button
is pressed.
A power failure occurs during
a cycle.
The appliance asks to be
unplugged and plugged back
in again.
The wifi connexion does not
work.
Use
The coffee grinder makes a
strange noise.
The coffee fineness cursor is
difficult to manipulate.
The appliance is not producing
coffee, or any other requested
recipe.
You have used ground coffee
instead of coffee beans in
coffee beans tank.
Coffee beans alert is switched
on, even if there are coffee
beans in the tank
CORRECTIVE ACTION
Switch off and unplug the appliance, remove the
filter, wait for one minute and start the appliance
again. Press and hold the on / off button for
starting.
Check your fuses and plug sockets. Check that the
power plug is correctly inserted into the socket.
The appliance will automatically restart when the
power is switched back on. Then follow screens
instructions if necessary.
Unplug the appliance for 20 seconds, remove the
Claris Aqua Filter System, then plug it back in
again. If the error continues, contact the WMF
Customer Service team.
The Appliance is not connected to the wifi
network. Check your network or unplug and
re-plug your appliance. If the problem continues to
persist, contact the WMF Customer Service team.
There are most probably foreign bodies in the
grinder. Try to clear it with a vacuum cleaner,
otherwise contact the WMF Customer Service
team.
Only change the grinder setting when it is running.
A problem has been detected during preparation
of the drink. The appliance has restarted
automatically and is ready for a new cycle.
Use your vacuum cleaner to remove the ground
coffee from the coffee bean container. Put only
coffee beans in coffee beans tank, avoid any other
products (such as spices)
You can open the lid and shake the beans with
your hand. Avoid using oily, caramelized or
flavoured coffee beans that do not easily go into
the grinder.
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FUNCTION
PROBLEM
There is water underneath the
appliance.
There is water in coffee
ground retainer.
When you turn off the
appliance, warm water flows
out of the coffee outlets and
the One Touch Cappuccino
block.
Using
The One Touch Cappuccino
beverages
block does not suck the milk.
Using
The One Touch Cappuccino
milk froth
blocks produces little or no
froth.
The milk or water is not
flowing correctly into the
cup(s).
There are traces of milk in an
Americano or a Hot water.
The espresso or coffee is not
hot enough.
CORRECTIVE ACTION
Before removing the water tank, wait for 15
seconds after the coffee has finished flowing so
that the appliance finishes its cycle properly. Check
that the drip tray is correctly positioned on the
machine; it should always be in place, even when
the appliance is not in use. The drip tray should not
be removed during a cycle.
If some water is flowing on the upper cover of the
appliance, this flowing is directly conducted to
coffee retainer. Avoid to stack a fully cup on the
top of the appliance.
According to the type of recipe prepared, the
machine may run an automatic rinsing cycle when
it is turned off, to avoid clogging. This cycle lasts
only a few seconds and stops automatically.
Check that the block is assembled correctly (in
particular the connector in the milk tube). Ensure
that the steam nozzle is not blocked. If this is the
case, see below "The steam nozzle on your machine
seems to be partially or completely blocked". Check
that the connector is not blocked or dirty; soak it
in a mixture of hot water and washing-up liquid,
then rinse and dry before reassembling. Ensure
that the flexible pipe is not blocked or twisted
and that it is properly inserted into the One Touch
Cappuccino block in order to avoid any air leaks.
Check that it is fully immersed in the milk. Rinse
and clean the block (see chapters concerning
rinsing and cleaning the One Touch Cappuccino
block).
For milk drinks, we recommend that you use fresh,
pasteurized or UHT milk which has been recently
opened. It is also advisable to use a cold container.
Check that the One Touch Cappuccino block
correctly positioned.
Complete a milk rinsing cycle or dismantle and
clean the One Touch Cappuccino accessory before
running the preparation.
Run a coffee circuit rinsing cycle before preparing
your coffee. Increase the coffee temperature in the
advanced menu or in the settings menu. Warm the
cup by rinsing it with hot water before making the
drink. Choose a cup according the volume of recipe
you request. Or heat the cup by rinsing it, using
the one touch hot water function.
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