Hints and Tips
Problem
The cooktop cannot
Be turned on.
The touch controls
are unresponsive.
The touch controls
are difficult to
operate.
The glass is being
scratched.
Some pans make
crackling or clicking
noises.
Technical Specification
Cooking Hob
Cooking Zones
Supply Voltage
Installed Electric
Power
Product Size
L×W×H(mm)
Building-in
Dimensions A×B(mm)
Possible causes
No power.
The controls are locked.
There may be a slight film of
water over the controls or you
may be using the tip of your
finger when touching the
controls.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
SVV6372B
3 Zones
220-240V~
5700W
590X520X55
560X490
What to do
Make sure the cooktop is connected
to the power supply and that it is
switched on.
Check whether there is a power
outage in your home or area. If
you've checked everything and the
problem persists, call a qualified
technician.
Unlock the controls. See section
'Using your ceramic cooktop' for
instructions.
Make sure the touch control area is
dry and use the ball of your finger
when touching the controls.
Use cookware with flat and smooth
bases. See 'Choosing the right
cookware'.
See 'Care and cleaning'.
This is normal for cookware and
does not indicate a fault.
SVV640B
4 Zones
220-240V~
6000W
590X520X55
560X490
20
SVV2351B
2 Zones
220-240V~
3000W
290X520X55
270X490