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Idiomas disponibles
TROUBLESHOOTING (CONT.)
Problem
is still on after replacing the filter. Reset the Check Filter Indicator (see page 8).
has not turned on after 12
months.
turned on before 12 months.
If your problem is not listed, please contact
V E S Y N C A P P T R O U B L E S H O OT I N G
My smart air purifier isn't connecting to the VeSync app.
Make sure your phone has Bluetooth® turned on and is not currently connected to another Bluetooth
•
device.
During the setup process, you must be on a secure 2.4GHz Wi-Fi® network. Confirm that the network
•
is working correctly.
Make sure the Wi-Fi password you entered is correct.
•
There should be no spaces at the beginning or end of the password.
•
Test the password by connecting a different electronic device to the router.
•
If you're manually typing in the SSID and password, double check that both are entered correctly.
•
Try moving your air purifier closer to the router. Your phone should be as close as possible to your air
•
purifier.
Your router may need to be at a higher location, away from obstructions.
•
Make sure your air purifier and router are away from appliances (such as microwave ovens,
•
refrigerators, electronic devices, etc.) to avoid signal interference.
If you're using a VPN, make sure it's turned off while setting up your air purifier.
•
Disable portal authentication for your Wi-Fi network. If portal authentication is enabled, the air purifier
•
will not be able to access your Wi-Fi network, and setup will fail.
Note: Portal authentication means that you need to sign in to your Wi-Fi network through a
web page before you can use the Internet.
My air purifier is offline.
Make sure the air purifier is plugged in and has power, then refresh the VeSync menu by swiping
•
down on the screen.
Make sure your router is connected to the internet and your phone's network connection is working.
•
Delete the offline air purifier from the VeSync app. Swipe left (iOS®) or press and hold (Android™), then
•
tap
. Reconfigure the air purifier with the VeSync app.
Delete
Note: Power outages, internet outages, or changing Wi-Fi routers may cause the air purifier
to go offline.
If your problem is not listed, please contact
Possible Solution
is a reminder for you to check the filter and will light up based on
how much the air purifier has been used, as well as other factors (see
page 8). If you don't use your air purifier often,
to turn on.
is a reminder for you to check the filter and will light up based on
how much the air purifier has been used, as well as other factors (see
page 8). If you run your air purifier frequently,
Customer Support (see page
Customer Support (see page
will take longer
will turn on sooner.
12).
12).
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