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Problem: Irregular flame pattern, flame does not run the full length of the burner
Possible Cause: Burner ports are clogged or blocked.
-Clean burner ports. Do this by inserting a
paperclip into each of the burner ports to
ensure they are not clogged. WARNING: Make
sure burner is not on and the gas supply has
been properly disconnected. Allow 15 minutes
for unit to cool before touching it.
Problem: Flame blow out
Possible Cause 1: High or gusting winds.
-Increase flame to "HIGH" setting.
Possible Cause 2: Low on LP gas.
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-Replace LP gas tank.
Possible Cause 3: Excess flow valve tripped.
-Refer to "Problem: Sudden drop in gas flow"
Problem: Flame seems to lose heat when burning in cold weather -
temperature below 50°F
Possible Cause 1: Ice has built up on the outside of the LP gas tank because the
vaporization process is too low.
-Turn the control knob to "OFF". Replace with a spare LP gas tank and resume
burning. Store the spare LP gas tank in a well ventilated area, away from children.
If these troubleshooting steps are unable to resolve the problem,
TROUBLESHOOTING
please call Real Flame at: 1-800-654-1704
Burner
Ports
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