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or (iii) the reloading of software, software configurations or any
data files;
(b) non-Razer branded products and accessories, even if packaged and
sold with the Product;
(c) problems with and/or damage to the Product caused by using non-
Razer accessories, parts, or components;
(d) damage caused by service (including upgrades and expansions)
performed by anyone who is not officially acting as an employee,
representative or sub-contractor of Razer;
(e) claims arising from any unacceptable use or care of the Product,
including (without limitation) misuse, abuse, negligence,
unauthorized modification or repair, unauthorized commercial use
or any operation of the Product outside Razer's recommended
parameters;
(f) claims arising from external causes, including (without limitation),
accidents, acts of God, liquid contact, fire or earthquake;
(g) Products with a serial number or date stamp that has been altered,
obliterated or removed;
(h) Products for which Razer will not receive payment; or
(i) cosmetic damage and normal wear and tear, including (without
limitation), scratches, dents and chips.
Razer does not warrant that the operation of the Product will be
uninterrupted or error-free.
Remedies under this Limited Warranty. The benefits to the consumer
given by this Limited Warranty are in addition to other rights and
remedies of the consumer under a law in relation to the goods or
services to which this Limited Warranty relates. If an eligible claim
on the Limited Warranty is received by Razer within the applicable
Warranty Period, Razer will (at its sole option) either: (a) repair the
Product or the defective parts at no charge, using new or refurbished
replacement parts; (b) provide online Razer Store vouchers of a
value equivalent to the retail purchase price of the Product; or (c)
exchange the Product with a Product that is new or which has been
manufactured from new or serviceable used parts and is at least
functionally equivalent to the original Product. Goods presented
for repair may be replaced by refurbished goods of the same type
rather than being repaired. Refurbished parts may be used to repair
the goods. Razer reserves the sole right to determine whether a
claim is eligible and/or whether the Product is defective. Where
the Product is an "end of life" Product model, Razer may (at its sole
option) exchange the Product with a functionally equivalent substitute
model from Razer's current Product range. Razer has the sole option
to provide any other type of remedy in addition to or in substitution
of the aforesaid remedies. Repaired or exchanged Products shall be
warranted free from defects for a period of ninety (90) days after date
of repair or exchange (as the case may be), or for the remainder of the
original Warranty Period, whichever is longer.
Remedies under Australian Consumer Law. Our goods come with
guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
Entire Limited Warranty. No Razer supplier, dealer, agent, or employee
is authorized to alter or extend the terms of this Limited Warranty or
to make any representation whatsoever. Razer reserves the right to
amend the terms of this Limited Warranty at any time without notice.
Help Resources. Before lodging a claim on the Limited Warranty,
please review the online help resources at support.razer.com. If the
Product is still not functioning properly after making use of these
resources, please contact Razer through support.razer.com or your
authorized distributor or dealer. You may be required to assist with
the diagnosis process to verify and ascertain any issues which you
may be facing with the Product. Service options, parts availability
and response times may vary depending on the country in which the
Limited Warranty claim is lodged.
How to make a Limited Warranty claim.
IF YOU PURCHASED THE PRODUCT FROM A RAZER RESELLER,
PLEASE CONTACT THE RAZER RESELLER IN REGARDS TO YOUR
LIMITED WARRANTY CLAIM.
If you are unable to return the Product to the Razer reseller for
whatever reason, or if you have purchased the Product directly from
Razer at razer.com, then please follow the steps below:
a. Go to razer.com/email to obtain a Return Merchandise
Authorization Number ("RMA Number").
b. Note the RMA Number in a visible place on the outside of the
Product's package.
c. Enclose a Valid Proof of Purchase inside the Product's package.
Please visit razer.com/warranty for examples of a Valid Proof of
Purchase.
d. Send the Product to the following address:
Razer (Asia-Pacific) Pte Ltd
Attention: Technical Support Department
RMA Number: [Please note your RMA number here]
514 Chai Chee Lane, #07-05
Singapore 469029
DO NOT SEND RAZER ANY PRODUCT WITHOUT A VALID RM A
NUMBER.
We advise that you select a method of shipping that is traceable
(eg. UPS, DHL, FedEx). Any expense of claiming under this Limited
Warranty will be borne by the person making the claim (including
any shipping and handling charges in returning the Product to Razer,
as well as any applicable customs, duties or taxes in relation to the
claim). If the Product is validly returned under the terms of this Limited
Warranty,
Razer will be responsible for postage expenses for shipping the
Product back to you (but not any customs charges, duties, or taxes).
You are responsible for ensuring that the Product is properly packaged
and will bear the full risk of loss or damage for any Product that is
returned improperly packaged. Risk of loss or damage in the returned
Product only passes to Razer when the Product is received by Razer
and Razer shall not be responsible for items lost in transit to us. In the
event that the procedure herein is not followed, Razer reserves the
right to accept the delivery of the Product on such terms that it may
determine at its sole discretion.
Returns Not Covered by this Limited Warranty. If Razer receives a
Product from you that does not meet the requirements of this Limited
Warranty, including (but not limited to) a Product that (a) lacks a valid
RMA Number, (b) is not accompanied by a valid Proof of Purchase, (c)
is no longer covered under the Warranty Period, or (d) does not have
a defect covered by this Limited Warranty, you may be responsible
for an assessment fee, return shipping and handling fees, and other
reasonable fees as may be required by Razer prior to the Product
being returned to you.
Software/Data Backup. Repair of the Product may result in loss
of data. It is solely your responsibility to complete a backup of all
existing data, software, and programs on the Product before returning
the Product or receiving technical assistance services from Razer
(including telephone support). RAZER WILL HAVE NO LIABILITY FOR
LOSS OF OR RECOVERY OF DATA, SOFTWARE, PROGRAMS, OR
LOSS OF USE OF PRODUCT(S). Under no circumstances will Razer be
responsible for any loss of data, software, or programs, even if Razer
technicians have attempted to assist you with your backup, recovery
or similar services. Any such assistance is beyond the scope of this
Limited Warranty. Following service under this Limited Warranty,
your Product may be returned to you as configured when originally
purchased, subject to applicable updates. You will be responsible for
reinstalling all other data, software and programs.
General. This Limited Warranty applies only to the original purchaser
of the Product and is non-transferable. This Limited Warranty is only
valid in Australia. No Razer reseller, agent, distributor, or employee
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