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Troubleshooting
If you see any of the following symptoms while using the product, make sure to recheck it. It may not
be a malfunction.
Symptom
The power does not turn on
If unable to make a call with
earbuds
If unable to register
earbuds to mobile phone
If you replaced the earbuds
or there is a problem with
the operation
Cause and Solution
Check the battery level and charge it.
If the mobile phone does not support headset and hands-free functions,
you cannot use the calling features.
Check the battery level and charge it.
Check whether earbuds are turned on.
Check if the charging case of earbuds are in search mode.
- Press the pairing button on the charging case to switch to search mode.
Put the earbuds in the charging case and, with the case open, press the
pairing button for 10 seconds or more.
- The factory reset proceeds while the battery status indicator on the
charging case flashes red.
Please reconnect the device after factory reset.
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