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If the cooker is not used according to specified procedure, it may not work properly even though the
symptom is not a failure.
If rice is not cooked properly or warm is abnormal, check the condition per the checklist below.
If abnormality still persists even after checking, consult customer care center.
Symptom
Rice water
overflows
Cooked rice is:
•Too thick
•half-cooked
•Too soft-boiled
Rice is scorched and
stuck to Inner pot.
Cooked rice has
odor or is discolored
warm mode.
Steam lamp is ON
before pressing
Cooking switch.
Steam lamp is OFF after
cooking is completed.
Checkpoint
• Wasn't there too much water beyond
criteria water level when rice was
cooked?
• Was the rice cooked without inner lid
attached?
• Is water adjusted to proper level?
• Is there any foreign matter stuck at the
outer bottom of inner pot, or is the bottom
of inner pot uneven?
• Wasn't the lid open before Steam lamp
turns OFF after conversion to mode?
• Wasn't power cut or did Cooking switch
go OFF during rice cooking?
• Was the rice washed properly?
• Wasn't Cooking switch pressed forcefully
even if rice cooking is completed and the
cooker switched to warm mode.
• Wasn't the rice cooked without the
scorched trace at the bottom of inner pot
washed off?
• Wasn't there any foreign matters stuck
between heating plate and inner pot
when rice was cooked?
• Was rice scorching-proof plate used?
• Is the lid closed tightly?
• Does power plug refuse to be pulled out
during warming?
• Was there any rice paddle, cold rice or
other grains during warming?
• Wasn't the amount of rice too small?
• Did you try continuous cooking before
Steam lamp turns OFF when doing
continuous cooking?
• Did you boil water for product
management immediately before use?
• Did you press Cooking switch forcefully?
• Did you cook an amount of rice for less
than 10 servings?
CHECK BEFORE ASKING
FOR SERVICE
Action
• Open the lid and take out water.
• Attach inner lid.
• Adjust water level to measurement graduation
depending on rice amount.
• Clean foreign matters.
• Keep the lid closed and let the steam settled
as long as possible.
• Do not touch Cooking switch until rice
cooking is completed and the switch turns
OFF automatically.
• Wash rice clean always.
• Once rice cooking is completed, NEVER press
Cooking switch.
• Use inner pot cleanly always.
• Use heating plate and inner pot cleanly always
lest foreign matter should stick to them.
• Use cooking silicone pad plate when cooking
rice. (See page 32.)
• Close the lid completely to allow no gap.
• Keep power socket plugged always during
warming.
• Do NOT put in rice paddle, cold rice or other
grains.
• If the amount of rice to remain in warming
mode is small, gather rice at the center of inner
pot during warming.
• If product temperature drops below certain
temperature, Steam lamp turns OFF
automatically. Cool down product sufficiently,
and then use it.
• Steam lamp is designed to work at certain
temperature.
• Cook an amount between minimum
servings(10 servings) and maximum
servings(35 servings).
• If steam lamp works abnormally even after
normal use, contact the service center and
dealer.
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