Siyata Mobile SD7 Guia Del Usuario página 14

3 Troubleshooting
Before contacting the service center, you are
advised to follow the instructions below:
• Fully charge the battery for optimal operation.
• Avoid storing large amounts of data in your
device as this may affect its performance.
Carry out the following checks:
My device is frozen or cannot switch on
• Check the battery contacts, remove and
reinstall your battery, then turn your device on
• Check the battery power level, charge for at
least 20 minutes
My device has not responded for several minutes
• Restart your device by pressing and holding
the Power key
• Remove the battery and re-insert it, then
restart the device
My device cannot charge properly
• Make sure you are using the battery and the
charger from the box
• Make sure your battery is inserted properly and
clean the battery contact if it's dirty. It must be
inserted before plugging in the charger
• Make sure that your battery is not completely
discharged; if the battery power is empty for
a long time, it may take around 20 minutes to
display the battery charger indicator on the
screen
• Make sure charging is carried out under
normal conditions (0°C to +40°C)
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