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9 Troubleshooting
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Dome cover is dirty. Clean the dome cover with a soft, slightly
damp cloth. Do not use anything other than water to clean the
dome cover, as chemicals such as acetone can permanently dam-
age the plastic.
Image is distorted.
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Digital zoom is activated. Activating digital zoom may reduce the
resolution of the camera image. Zoom out completely to return to
the camera's optimal resolution. See 6.1 Controlling the PTZ Cam-
era for instructions on using the zoom controls.
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Image may become unclear when camera is tilted too close to the
camera base (e.g. pointed parallel to the ceiling). Tilt the camera
using NVR PTZ controls.
Image is too bright.
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Ensure your camera isn't pointed directly at a source of light (e.g.
sun or spot light).
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Check your NVR's brightness and contrast settings.
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Move your camera to a different location.
Image is too dark.
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Check your NVR's brightness and contrast settings.
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Move your camera to a different location.
NVR motion detection is constantly triggering.
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Turn off motion detection on the channel the PTZ camera is con-
nected to. NVRs use video motion detection, which means they
detect motion by looking for changes between frames (images) in
the video. If the camera is moving, the NVR will detect this as
motion.
#; r. 4.0/47037/47040; en-US
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