PROBLEM
SOURCE
Connection
Gateway
error
(signal lost)
SOLUTION
1. Check power supply. Are the power cable
and power adapter both properly attached?
2. Press the gateway button. If there is a
steady green light, everything is OK.
3. If there is a blinking blue light, the gateway
is trying to connect.
4. If the gateway fails to connect and the light
doesn't turn green after one minute, try
moving the gateway to a position in the
room where the network connection is
stronger and wait for the green light.
5. Occasionally, the cellular network may go
down. If this happens, revert to a manual
changing routine until the system is up and
running again.
6. If this does not help, please contact TENA
SmartCare support.
25
TENA SmartCare Change Indicator
TROUBLESHOOTING
TM/MC
en