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6. Troubleshooting
- I can't connect my smartwatch
1) Check that your smartphone's GPS and
Bluetooth are active.
2)
Make
smartphone
connection must take place within 10 meters.
3) Check if the smartphone is in airplane mode.
In airplane mode, the smartwatch cannot be
connected.
4) Make sure the smartwatch is not connected
to another account or smartphone.
5) Make sure your smartphone's operating
system is Android 5.0 or later, iOS 11.0 or later.
6) Make sure that a previous connection is not
already active; in the case, dissociate the
previous connection and re-pair exclusively
through the app.
- I can't synchronize the clock data
1) Check that your smartphone's GPS and
Bluetooth are active.
2)
Make
smartphone
connection must take place within 10 meters.
3) Check if the smartphone is in airplane mode.
In airplane mode, the smartwatch cannot be
connected.
4) Make sure the smartwatch is connected to
the smartphone via the APP.
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