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Before You Call
Solutions to Common Problems
Before you call for service,
review this list. It may save you time and expense. The list includes common occurrences that
are not the result of defective workmanship or materials in this appliance.
OCCURRENCE
POSSIBLE
CAUSE/SOLUTION
Entire cooktop
does
not operate.
Make sure the Lock feature is set to OFE
Service wiring is not complete. Call 1-800-4-MY-HOME®
for service (See back cover).
Power outage. Check house lights to be sure. Call your local electric company for service.
Surface element does
not heat.
No power to the appliance. Check steps under"Entire
Cooktop Does Not Operate" in this
Before You Call checklist.
Incorrect control setting. Be sure the Lock feature is set to OFF. Make sure the Cooktop
POWER pad has been set for ON. Make sure the corresponding pad for the element to be
used is set for ON. Raise or lower the power level settings until the proper amount of heat is
obtained.
Surface element too
hot or not hot enough.
Incorrect control setting. Be sure the Lock feature is set to OFF. Make sure the Cooktop
POWER pad has been set for ON. Make sure the corresponding pad for the element to be
used is set for ON. Raise or lower the power level settings until the proper amount of heat is
obtained.
Voltage is incorrect. Be sure appliance is properly connected to the specified power source. If
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your not sure about this requirement call 1-800-4-MY-HOME®
for service (See back cover).
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Lightweight or warped pans were used. Be sure to use proper cookware. Use only flat bottom
evenly balanced medium or heavyweight cookware. Heavy and medium weight pans heat
evenly. Because lightweight pans heat unevenly, foods may burn easily.
Food not heating
evenly.
Lightweight or warped pans were used. Be sure to use proper cookware. Use only flat bottom
evenly balanced medium or heavyweight cookware. Heavy and medium weight pans heat
evenly. Because lightweight pans heat unevenly, foods may burn easily.
Incorrect control setting. Be sure the Lock feature is set to OFF. Make sure the Cooktop
POWER pad has been set for ON. Make sure the corresponding pad for the element to be
used is set for ON. Raise or lower the power level settings until the proper amount of heat is
obtained.
Scratches or abrasions
on Ceramic glass
cooktop surface.
Coarse particles such as salt or sand between cooktop and utensils can cause scratches. Be
sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do not
affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See General
Care & Cleaning
section in this Use and Care Guide.
Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
Metal marks on Ce-
ramic glass cooktop
surface.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks. See
General Care & Cleaning
section in this Use and Care Guide.
Brown streaks and
specks on Ceramic
glass cooktop surface.
Boilovers have cooked onto surface. Use razor blade scraper to remove soil. See General
Care & Cleaning
section in this Use and Care Guide.
Cleaning materials not recommended for ceramic-glass cooktop have been used. Use recom-
mended cleaners and cleaning method. See General Care & Cleaning section in this Use
and Care Guide.
Areas of discoloration
on Ceramic glass
cooktop surface.
Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning creme.
Use cookware with clean, dry bottoms.
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