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P Troubleshooting
What should I do if the LED indicator
of the product is not lit during starting
process (Boot phase)?
Check the USB cable connection between USB
adapter (not included) and the product. The
USB cable must be firmly connected.
Check the connection between the mains socket
and the USB adapter (not included).
Alternatively, the user must try another mains
socket.
What should I do if the mobile device
does not get charging ?
Check that the mobile device have Qi wireless
charging technology.
Check the mobile device is placed horizontally
on the center position of the charging pad.
Check that no foreign object blocking the
charging.
Check whether the mobile device is removed
from the protective cover.
What should I do if the LED indicator
flashes blue?
This indicates a fault condition occurred.
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