Troubleshooting; Before You Send In The Appliance; Spare Parts And Accessories - Royal vaporex M385 Manual De Instrucciones

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6 Troubleshooting

6.1 Before you send in the appliance

6 Troubleshooting
WARNING:
Danger of injury! Never use a defective appliance or operate an
appliance with a defective power cord.
Before sending the appliance to Royal Appliance Customer Services, use
the following table to check whether you can solve the problem yourself. If
you cannot solve the problem yourself, call the following service telephone
number.
Problem Possible cause
Solution
The steam ready The overheating protection device has triggered
indicator (Fig. 1/3) due to an empty water tank.
does not light up
Disconnect the power cord and fill the water tank
after switching on
(chapter 3.2, „Filling the water tank").
or goes out shortly
Water tank and/or heating elements are calcified.
after switching on
Decalcify the appliance (chapter 5.4,
„Decalcifying the appliance").
The appliance is The child safety device/lock (Fig. 1/4) of the steam
steam ready, but no switch (Fig. 1/5) is not released.
steam is produced
Release the child safety device/lock of the steam
when the steam
switch (chapter 4.1, „Steam cleaning").
trigger is pulled
The steam channels are calcified.
Decalcify the appliance (chapter 5.4,
„Decalcifying the appliance").

6.2 Spare parts and accessories

ATTENTION:
Only use original spare parts from the scope of delivery or those that you
have acquired by reordering.
Spare parts and accessories are available from www.dirtdevil.de
or from:
page 58, „International Service".
6.3 Disposal
When the appliance has reached the end of its usefulness,
especially if dysfunctions recur, disable it by pulling the mains plug
out of the socket and cutting off the power cord.
6.4 Warranty
We grant a warranty of 24 months from the date of purchase for the
distributed appliance.
Within this warranty period, we will remove all defects free of charge that
are due to material or manufacturing faults, either by repair work or
replacing the appliance or accessories, at our discretion (damage to
accessory parts does not automatically lead to the entire appliance being
replaced). Damages due to inappropriate use (operation on wrong voltage
or type of current, connecting to unsuitable power supplies, breakage, etc.)
are exempt from warranty, as are normal wear and minor defects that only
negligibly affect the appliance's value or serviceability.
Interventions by unauthorised parties and the use of spare parts not
supplied by Royal Appliance make the warranty null and void. Consumable
parts are not included in the warranty and are therefore at the customer's
expense!
Problem Possible cause
Solution
Tank cap cannot be The pressure in the water tank is still too high or
opened after you ha- the safety valve integrated into the tank cap is
ve pulled the plug, di- stuck.
scharged the
Press the steam button again to discharge any
remaining steam,
remaining steam. If this is not enough, press the
and have allowed it
red pin in the tank cap with a sharp object (e. g.
to cool for at least 30
a pencil) and release the tank cap for opening in
minutes.
this way.
The floor is spotty after The cleaning-cloth may have been dirty or have
cleaning become worn-out due to improper care.
Replace the cloth with a clean or new one
(chapter 6.2, „Spare parts and accessories").
Or you may have been cleaning too long in one
place.
Never work the steam cleaner on one spot for a
too long time.
NOTE:
If you cannot solve the problem following these instructions, contact our
service hotline or the Royal Customer Service page 58, „International
Service".
The following accessories and spare parts can be reordered:
Item number./figure Description
M384 Vaporex accessory set
(1 floor cloth [60 % cotton, 40 % polyester]
+ 2 cotton covers [100 % cotton])
0380002 2in1 combi carrier
(1 steam base + 1 removing tool)
0380007 Vaporex brush set
(1 jet nozzle, 1 wire brush,
1 plastic brush)
Dispose of the appliance in compliance with environmental protection laws
of your country. Electrical waste may not be disposed of together with
domestic waste. Consult your local authorities or your dealer for advice on
recycling.
The warranty is only valid if the date of purchase has been acknowledged
by the dealer's stamp and signature on the warranty card or if a copy of the
invoice is included with sent-in appliance. Warranty work does not extend
the warranty period nor does it constitute a claim for a new warranty!
Send us the appliance with the water tank emptied and a short description
of the defect in block capitals. Head your accompanying letter with the
notice "warranty claim". Send it to the following address, including the
warranty card or a copy of the purchase slip:
page 58, „International Service".
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