TROUBLESHOOTING
35
Before
calling
for service
Check the following
before
calling for service.
Problem
I
Possible
Causes
I
Solutions
I
j Clicking
sound
j • Do you hear a sound
when you close
or lock
j • This sound
is normal
and occurs
when
the
j
J
j
and unlock the door?
j
door is closed,
locked
....
locked
j
Spraying
or hissing
sound
J • Is water
spraying
in the tub?
J " This sound
is normal
as water
is spraying
or
J
,
[
c!rcu!at!ng
during the aye!e_
i
Buzzing or gushing
i • Is the washing
machine
draining water?
J • This sound
is normal
as the drain pump
drains
J
sound
water
from the washing
machine
after the
,
:
_ cycle:
Splashing
sound
_• Is the washing
machine
washing
e load of
J • This sound
is normal
as the load is moving
up
,
!aundry?
,
and down
durngthe
wash and rinse cyc!es:
,
Rattling
and clanking
noise
l • Are there any foreign
objects
such as keys,
j • Check if there ere any foreign
objects
in the
coins,
or safety
pins in the tub or drain filter?
i
tub and drain the filter
after stopping
the
j
cycle.
j • Unplug the power
cord end contact
your
[
nearest
LG service center
if the noise persists
j
'Thumping
sound
J • Is the washing
machine
overloaded?
J • This sound
is normal
and occurs
when
the
j • Is the load out of balance?
j
load is out of balance.
Stop the cycle end
j
j
......
nge the load for bajanc!ng_
Vibrating
noise
_• Are the shipping
bolts
removed?
j • See page 13, Unpacking
and removing
• Is the load evenly
distributed
in the tub?
j
shipping
bolts to remove
the shipping
bolts
j:
Is the washing
machine
level balanced?
j • Stop the cycle and rearrange
the load for
Is the washing
machine
installed
on a solid
j
balancing
and smooth
surface?
° toSeelevelPagethel
6,washingLeVelingmachinethe
washing
machine
j • Check if the floor
is solid and level
i
j
,
,
Water
leaking around
j • Does water
leak from
a faucet
or a water
line?j
• Check the faucets
or water
lines,
washer
J • Is a drain pipe or a drain hose clogged?
J
,
J
Excessive
suds or failure
to
J " Did you use more than the recommended
j •
rinse
amount
of detergent?
i • is the soil level higher than the size of the
J •
load?
- If the water
lines are loosely
connected,
see J
page 14, Connecting
water
lines to connect
them
properly.
Unclog
the drain pipe or drain hose
Contact
a
plumber
if necessary.
Use the recommended
amount
of detergent
for load.
If the contamination
level is low, reduce
the detergent
quantity
to less than the
recommended
level
i_
Only use detergent with the HE (High-
Efficiency) logo.
Staining
[" Did you add detergent
directly
tothe
tub?
i"
Make ....
to ioad detergent
into the
l
j • Did you remove
the load immediately
after it
j
detergent
dispenser
drawer.
j
finished?
j • Remove
the load hqqmediately
after it finishes.
J • Did you sort and wash
the clothes
by color or J • Sort and separate
dark colors from
light or
soil?
white
ones, and heavily
soiled items from
lightly soiled ones, See page 19, Sorting
,
,
!aundry
for deta!ls
,
Wrinkling
" finished?Did
you remove
the load immediately
after it
Ji . " DoRem°Venot
overloadthe
IoadtheimmediatelYtub. after it finishes.
j • Did you overload
the tub?
j • Hot water
rinse can cause garments
to
•
i" D!d y .........
the hot and cold water
!n!ets? i
wr nk!e: Check the !n[et h........
ct!ons:
•