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Watersystems app service
Fault
Login/registration not possible
Access point (Wi-Fi) of the GROHE
Blue Professional cooler is not
visible
Integration has failed
Reset error message E9, automatically approx. 20
minutes after cooling down to max. 90 °F or by
interrupting the power supply approx. 30 seconds after
cooling.
• Let cool down the cooler for least 10 -15 min.
If EE flashes or the problem cannot be rectified,
interrupt the power supply to the cooler/carbonator.
Note down the serial number of the cooler/carbonator
and consult a specialist installer or contact the GROHE
Service Hotline via email under
TechnicalSupport-HQ@grohe.com.
The GROHE Blue cooler/carbonator may only be
repaired by GROHE Service.
23
Cause
• No GROHE account available
• Not logged-in to Google or
Facebook account
• Configuration mode / access point
not activated
• The GROHE Blue Professional
cooler is out of reception range
Remedial action
- Log-in using a new GROHE account
- Log-in using an existing Google or Facebook account
- Activate Wi-Fi on the smartphone and ensure permanent
access to internet. If only other wireless networks are
shown, then contact GROHE customer service.
- Change the location of the router
- Use a Wi-Fi repeater
Environment and recycling
For reasons of hygiene, it is not possible to recycle
used filter cartridges. Used filter cartridges can be
disposed of hazard-free as residual waste.
The cooler/carbonator is an electrical device, to which
return and take-back obligations apply in many
countries. GROHE participates in such take-back
systems in all relevant countries.
When preparing your device for disposal, please make
sure to safely store your device and protect the refrige-
rant circuit from damage. The device contains a flam-
mable coolant.
This category of device does not belong in
domestic waste, but must be disposed of
separately in accordance with the relevant national
regulations.
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