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TROUBLESHOOTING
Problem
The air fryer will not turn on.
Food is not completely cooked.
Food is cooked unevenly.
Food is not crispy after air frying.
French fries are not cooked
correctly.
Basket will not slide into the air
fryer securely.
White smoke or steam is coming
out of the air fryer.
Dark smoke is coming out of the
air fryer.
The air fryer has a plastic smell.
Basket window is dirty or foggy.
Cooking time is longer when
using both baskets.
Display shows Error Code "E1"
Display shows Error Code "E2"
Display shows Error Code "E21"
Display shows Error Code "E22"
Display shows Error Code "E3"
If your problem is not listed, please contact Customer Support (see page 15).
Make sure the air fryer is plugged in.
Push the basket securely into the air fryer.
Place smaller batches of food items into the basket. If the basket is overstuffed, then
foods will be undercooked.
Increase cooking temperature or time.
Food that is stacked on top of each other or close to each other needs to be shaken or
flipped during cooking (see Shaking Food, page 10).
Spraying or brushing a small amount of oil on foods can increase crispiness (see
Cooking Guide, page 11).
See French Fries, page 11.
Make sure the basket is not overfilled with food.
Make sure the crisper plate is securely inside the basket.
The air fryer may produce some white smoke or steam when you use it for the first
time or during cooking. This is normal.
Make sure the basket and the inside of the air fryer are cleaned properly and not greasy.
Cooking greasy foods will cause oil to collect beneath the crisper plate. This oil will
produce white smoke, and the basket may be hotter than usual. This is normal and
should not affect cooking. Handle basket with care.
Immediately unplug your air fryer. Dark smoke means that food is burning or there is a
circuit problem. Wait for smoke to clear before pulling the basket out. If the cause was
not burnt food, contact Customer Support (see page 15).
Any air fryer may have a plastic smell from the manufacturing process. This is normal.
Follow the instructions for a Test Run (page 5) to get rid of the plastic smell. If a
plastic smell is still present, please contact Customer Support (see page 15).
Wash the basket in the dishwasher. Make sure it is dried thoroughly.
This is normal. Large quantities of food may take longer to cook.
There is an open circuit in the temperature monitor of the left basket. Contact
Customer Support (see page 15).
There is a short circuit in the temperature monitor of the left basket. Contact Customer
Support (see page 15).
There is an open circuit in the temperature monitor of the right basket. Contact
Customer Support (see page 15).
There is a short circuit in the temperature monitor of the right basket. Contact
Customer Support (see page 15).
The air fryer's overheat protection has activated. Turn off and unplug the air fryer and
allow it to cool completely. If the display continues to show "E3", contact Customer
Support (see page 15).
Possible Solution
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