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Diagnostics (on some models)
Should you experience any problems with your refrigerator, it has the capability of transmitting data via your telephone
to the Diagnostics team . This gives you the capability of speaking directly to our trained specialists. The specialist
records the data transmitted from the machine and uses it to analyze the issue, providing a fast, effective diagnosis.
If you experience problems with your refrigerator, call 1-844-553-6667
Only use the Diagnostics feature when instructed to do so by a Diagnostics team agent. The transmission sounds that
you will hear are normal and sound similar to a fax machine.
Diagnostics cannot be activated unless the refrigerator is connected to power. If the refrigerator is unable to turn on,
then troubleshooting must be done without using Diagnostics.
Using Diagnostics
1. Open the refrigerator door.
2. Press and hold the Temperature Adjust button until you
hear four beeps.
3. Once you hear four beeps, open the freezer door and
place the mouthpiece of your phone near the Diagnos-
tics speaker located on the right hinge of the door.
4. Keep the phone in place until the tone transmission has
finished (figure 1).
Door Alarm (on some models)
The Door Alarm function is designed to prevent refrigerator
malfunctions that could occur if the refrigerator door
remains open. If the refrigerator door remains open for
longer than 1 minute, an alarm sounds at 30-second
intervals. The alarm will stop when both refrigerator doors
are closed properly.
NOTE: This function cannot be deactivated.
PARTS AND FEATURES
DIAGNOSTICS
Figure 1
DOOR ALARM
™
5. Once the tones have stopped, the refrigerator will be
turned off briefly and then turned back on automati-
cally. Resume your conversation with the agent, who
will be able to assist you in using the information
transmitted for analysis.
NOTE:
For best results, do not move the phone while the
tones are being transmitted.
If the call center agent is not able to get an accurate
recording of the data, you may be asked to try
again.
Diagnostics
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