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Troubleshooting & FAQ
What devices can the HomePower two PRO charge or power?
The HomePower TWO PRO has multiple output ports including 2x USB-A, 2x USB-C, and 3x AC outlets.
It can charge and power crucial communication devices, home appliances, security devices, cameras, lighting, medical devices,
tools, and more.
The USB-A and USB-C ports can charge common battery-powered devices charged by USB ports.
The AC outlets can charge and power devices that operate at less than 2200 Watts.
The total wattage output from the HomePower TWO PRO should be under 2200 Watts. If exceeded, the HomePower TWO PRO
will shut off automatically.
Please check your device's specifications before use.
How long can the HomePower two PRO power up my device?
As a general rule of thumb, working time = capacity (Wh) X 0.85 / operating wattage of your device.
For example, if your device is 60W, with the HomePower TWO PRO, the working time will be about
2419Wh X 0.85 / 60W = 34.2 hrs
Please note: the actual working time may vary from different usages and conditions.
Can I charge my HomePower two PRO while supplying power to other devices at the same time?
Yes! The HomePower TWO PRO can be recharged while powering up and charging other devices.
Can the HomePower two PRO power the whole house?
Please note that the HomePower TWO PRO is designed to be a PORTABLE backup battery power station. It keeps your choice of
home devices charged and operational for up to 7 days (depending on the power required by the individual device and the fre-
quency of your using it). It's compatible with home appliances, electronic communication and medical devices, security systems,
and more. You can conveniently take the HomePower TWO PRO to the area where your device is located, and plug your device
into the unit. If your devices are located in different areas and you need to power them at the same time, you can either move all
the devices to one area or buy multiple HomePower TWO PRO units for more backup power and flexibility.
Does the HomePower two PRO turn on automatically if the power goes out?
The HomePower TWO PRO is a portable power station. You will need to plug your device into the unit and turn on the unit after
the power at your home goes out. It doesn't turn on automatically for safety reasons.
Can I use the HomePower two PRO indoors?
Yes, the HomePower TWO PRO can be used indoors. It doesn't emit any gas or harmful substances. It's 100% safe to be used
indoors.
How long will the HomePower two PRO last?
The HomePower TWO PRO will hold its full charge for a minimum of one year. As best practice, we recommend using and re-
charging it every six months to keep the product in good condition. We expect our products to last for a long time and you don't
need to change the battery inside.
Is the HomePower two PRO waterproof?
HomePower TWO PRO is NOT waterproof. Please do not store or use it in humid environments for long periods of time.
Safety Information
INSTRUCTIONS PERTAINING TO RISK OF FIRE, ELECTRIC SHOCK,
OR INJURY TO PERSONS
IMPORTANT SAFETY INSTRUCTIONS
WARNING–When using the unit, the following basic precautions should
always be adhered to:
a) Read all the instructions before using the product.
b) To reduce the risk of injury, close supervision is necessary when the
product is used near children.
c) Do not put fingers, hands, or other unrelated items into any opening of
the product.
d) Use of an attachment not recommended or sold by Geneverse may
result in a risk of fire, electric shock, or injury to persons.
e) To disconnect devices from the unit, pull from the plug, never the cord,
in order to eliminate the risk of damage.
f) Do not use a battery pack or appliance that is damaged or modified.
Damaged or modified batteries may exhibit unpredictable behavior
resulting in fire, explosion, or risk of injury.
g) Do not operate the power pack with a damaged cord or plug, or a
damaged output cable.
h) Do not disassemble or attempt to make changes to the power pack.
When service or repair is required, it should be conducted by a qualified
service person. Incorrect reassembly may result in a risk of fire or electric
shock.
i) To reduce the risk of electric shock, unplug the power pack from the
outlet before allowing service, repairs, or disassembly to occur.
j) PERSONAL SAFETY PRECAUTIONS
1) Keep plenty of fresh water and soap nearby when working with or
near the battery, in case battery acid contacts skin or clothing.
2) Wear complete eye protection and clothing protection. Avoid
touching eyes while working near battery.
3) If battery acid contacts skin or clothing, wash immediately with soap
and water. If acid enters eye, immediately flood eye with running cold water
for at least 10 minutes and seek further medical attention immediaely.
4) NEVER smoke or allow a spark or flame in the vicinity of battery.
5) Be extra cautious to reduce risk of dropping a metal tool onto the
battery. Impact to the battery may cause a spark, short-circuit, or other
electrical explosion.
k) When charging the internal battery, do not restrict ventilation in any
way.
l) Under abusive conditions, liquid may be ejected from the battery; avoid
contact. If contact accidentally occurs, flush with water. If liquid contacts
eyes, additionally seek medical help. Liquid ejected from the battery may
cause irritation or burns.
m) Do not expose a power pack to fire or excessive temperature. Exposure
to fire or temperature above 265˚F /130˚C may cause explosion.
n) Have servicing performed by a qualified repair person using only
identical replacement parts. This will ensure that the safety of the product
is maintained.
SAVE THESE INSTRUCTIONS
OPERATING INSTRUCTIONS
• Use and store the unit only in a clean and dry environment. DO NOT use
and store in dusty and wet environment.
• Check the unit prior to every use. DO NOT use the unit if it is damaged,
broken.
• If rust, peculiar odors, overheating, or other abnormal circumstances are
observed, stop using the unit immediately and contact the dealer or our
customer service center.
• Make sure that the unit is properly secured when transporting it in a
motor vehicle.
• Only charge, use, and store the unit within an ambient temperature of
32 ~ 104˚F (0 to 40˚C).
• Switch the unit off immediately if it has accidentally fallen, was dropped,
or was exposed to vibrations.
• DO NOT use the unit if the power cord is damaged or broken.
• Keep the unit away from children. DO NOT let children use the power
supply unit. Keep this product away from pets.
• DO NOT use the unit in an area or environment with high temperature.
• Should fluid from inside of the unit come in contact with your skin or
clothing, wash the affected areas with tap water.
• In a storm, unplug the power cord from the socket.
• Do NOT charge the unit via AC power that operates beyond 85-144V.
• DO NOT place the unit on its side or upside down while in use or storage.
• DO NOT use accessories for other usage.
• Make sure that the device you are connecting is switched off before you
connect it.
• DO NOT expose a power pack to fire or excessive temperature. Exposure
to fire or temperature above 265˚F / 130˚C may cause explosion.
• Solar charge times depend on weather conditions. Place your solar panel
where it will get as much direct sunlight as possible.
• DO NOT place the power pack on the floor, or at a height less than
457 mm (18 inches) above the floor, during use in a repair facility.
Warning: Do not remove the battery pack without permission. If you need
to repair the battery pack, contact your local manufacturer as soon as
possible.
DANGER: This device is intended to be used indoors only. Do not use
outdoors under any conditions.
MOVING AND STORAGE INSTRUCTIONS
• DO NOT move the unit if it is recharging or in use.
• DO NOT dispose of the unit together with household waste.
• DO NOT place the unit close to or in a fire or expose it to heat. Keep out
of direct sunlight.
• DO NOT store the unit in a bathroom or in an area exposed to rain or
moisture.
• DO NOT disassemble the power pack. Take it to a qualified service
person when service or repair is required. Incorrect reassembly may
result in a risk of fire or electric shock.
• DO NOT store the unit in an area or environment with high temperature.
USER MAINTENANCE INSTRUCTIONS
• Before using or storing, plug your unit into the wall until it is fully
charged. If you see the LCD battery is low at any point, plug it into a
power source, like an AC outlet or a solar panel as soon as possible.
• To preserve the battery lifespan, please use and recharge at least once
every 6 months.
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