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Troubleshooting tips ... Before you schedule service
Problem
Display goes blank.
Oven or cooktop will not stay
set.
Power outage, clock flashes.
"Burning" or "oily" odor
emitting from the vent.
Strong odor.
Fan noise.
My oven door glass appears
to be "tinted" or have a
"rainbow" color. Is this
defective?
Sometimes the oven takes
longer to preheat to the same
temperature.
Display flashes.
Control signals after entering
cooking time or start time.
Oven racks are difficult to
slide.
Steam from the vent.
Warming drawer will not
work.
Excessive condensation in
the drawer.
Food dries out in the
warming drawer.
Water remaining on oven
floor after Steam Clean cycle.
49-2000233 Rev. 0
Possible Cause
A fuse in your home may be blown or the
circuit breaker tripped.
The clock is turned off.
Function error.
Power outage or surge.
This is normal in a new oven and will
disappear in time.
An odor from the insulation around the
inside of the oven is normal for the first few
times the oven is used.
A convection fan may automatically turn on
and off.
A cooling fan may automatically turn on
and off.
No. The inner oven glass is coated with
a heat barrier to reflect the heat back into
the oven to prevent heat loss and keep the
outer door cool while baking.
Cookware or food in oven.
Number of racks in oven.
Different cooking modes.
Power failure.
You forgot to enter a bake temperature or
cleaning time.
The shiny, silver-colored racks were
cleaned in a self-clean cycle.
When using the ovens, it is normal to see
steam coming out of the oven vents. As the
number of racks or amount of food being
cooked increases, the amount of visible
steam will increase.
A fuse in your home may be blown or the
circuit breaker tripped.
Controls improperly set.
Liquid in drawer.
Uncovered foods.
Temperature setting too high.
Moisture escaping.
Drawer not fully closed.
This is normal.
What To Do
Replace the fuse or reset the circuit breaker.
See the Special features section.
Disconnect all power for at least 30 seconds and then reconnect
power. If repeating, visit cafeappliances.com/service.
Reset the clock. If the oven was in use, you must reset it by
pressing the Cancel/Off pad, setting the clock and resetting
any cooking function.
To speed the process, set a self-clean cycle for a minimum of
3 hours. See the Cleaning the Oven section.
This is temporary and will go away after several uses or a self-
clean cycle.
This is normal. The fan is designed to operate intermittently to
maximize cooking evenness. The convection fan will operate
during preheat of the bake cycle. The fan will turn off after the
oven is heated to the set temperature. This is normal.
This is normal. The cooling fan will turn off and on to cool
internal parts. It may run after the oven is turned off.
This is normal. Under certain light or angles, you may see this
tint or rainbow color.
The cookware or food in the oven will cause the oven to take
longer to preheat. Remove items to reduce preheat time.
Adding more racks to the oven will cause the oven to take
longer to preheat. Remove some racks.
The different cooking modes use different preheat methods to
heat the oven for the specific cooking mode. Some modes will
take longer than others (i.e. convection bake).
Reset the clock.
Touch the Bake pad and desired temperature or the Self
Clean pad and desired clean time.
Apply a small amount of vegetable oil to a paper towel and
wipe the edges of the oven racks with the paper towel. Do not
spray with Pam
or other lubricant sprays.
®
This is normal.
Replace the fuse or reset the circuit breaker.
See the Using the warming drawer section.
Remove liquid.
Cover food with lid or aluminum foil.
Reduce temperature setting.
Cover food with lid or aluminum foil.
Push drawer in until latch engages.
Remove any remaining water with a dry cloth or sponge.
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