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Troubleshooting
Register your air fryer today!
If your problem persists or if you have questions, get in touch with a Customer Care
Advisor through our chat widget by email at support@instantapot.co.uk or by phone
at +44 (0) 3331 230051.
Problem
Black smoke is
coming from the
air fryer.
White smoke is
coming from the
air fryer.
The air fryer is
plugged in but
will not turn on.
All lights flash
E1 Temperature sensor broken circuit. Contact Customer Care.
and a code
appears on the
E2 Temperature sensor short circuit.
display.
Any other servicing must be performed by an authorized representative.
18 | support@instantpot.co.uk | +44 (0) 3331 230051
Possible reason
Stop cooking immediately. Cancel the Smart Program, then unplug
the air fryer and allow it to cool to room temperature.
Using an oil with a low smoke
point.
Food residue on the heating coil,
in the cooking chamber or on
accessories.
Faulty circuit or heating element.
Cooking foods with a high fat
content, such as bacon, sausage,
and hamburger.
Water is vaporizing, producing
thick steam.
Seasoning on food has blown into
the element.
The appliance is not properly
plugged in.
Outlet is not powered.
Air fryer basket is not fully inserted
into the cooking chamber.
Solution
Touch Cancel, unplug the air fryer, and allow
it to cool to room temperature.
Choose a neutral oil with a high smoke point, such
as Avocado, Canola, Soybean, Safflower, or Rice
Bran oil.
Touch Cancel, unplug the air fryer, and allow
it to cool to room temperature.
Clean the cooking chamber and accessories
thoroughly.
Touch Cancel, unplug the air fryer, and allow it to
cool to room temperature.
Contact Customer Care.
Do not attempt to repair the appliance.
Avoid air frying foods with a high fat content.
Check the air fryer basket for excess oil or fat and
carefully remove as needed after cooking.
Pat dry moist food ingredients before air frying and
do not add water or other liquid to the cooking
chamber when air frying.
Be mindful when seasoning food.
Spray vegetables and meats with oil before
seasoning to help the seasoning stick.
Make sure the power cord is in good condition,
and is plugged into the outlet firmly.
Plug another appliance into the same outlet to test
the circuit.
Plug the air fryer into another outlet.
Make sure the air fryer basket is fully inserted into
the cooking chamber.
Contact Customer Care.
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