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CARE AND MAINTENANCE
• Clean carefully by gently wiping with a grit-free damp cloth.
• Use only mild soap with water.
• Never use acids, harsh chemicals, or abrasive detergents to clean the faucet surface.
TROUBLESHOOTING
PROBLEM
There is a leak from
under the handle or
there is a leak from
the spout when the
faucet is off.
The tub spout has
no or reduced water
flow.
There is a leak from
showerhead and
shower arm
connection.
The showerhead
has reduced water
flow.
POSSIBLE CAUSE
1. The bonnet nut is not tight enough.
2. The cartridge is damaged.
M
Angle stops or stop valves are not
open completely.
1. Using the thread sealant tape to
seal the showerhead and shower arm
connection.
2. The seal washer in the showerhead
is missing.
The showerhead is dirty.
C
O
R
R
E
1. Remove the handle and retighten
the bonnet nut.
2. If the problem occurs after
retightening the bonnet nut, call
customer service for a new cartridge
and replace it after you receive the
new cartridge.
Open angle stops and stop valves
completely. (Rotating the stop valves
with a flathead screwdriver (not
included) in a counterclockwise
direction until the stop valves cannot
rotate. This is the position where the
stop valves are open completely.)
1. Remove the showerhead, remove
the thread sealant tape between
showerhead and shower arm, then
attach the showerhead to shower
arm directly. Because there is a seal
washer in the showerhead, it has a
seal function.
2. Call customer service for a new
showerhead and replace it after you
receive the new showerhead.
1. Remove the showerhead and
clear any debris clogged at the
shower connection.
2. If the problem occurs after clearing
the debris, call customer service
for a new showerhead and replace
it after you receive the new
showerhead.
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