Disk Failure
Replace disk 1
Disk Requires Format
Format disk via Cloud Store Setup
Disk Failure
Replace disk B5
Disk Requires Rebuild
Rebuild disk via Cloud Store Setup
Disk Error
Unable to connect to drive in USB-C BACKUP
Hardware Errors
Power Supply Failure
Replace front power supply
Power Supply Failure
Replace power supply module
Ejecting your Cloud Store
You can eject the Blackmagic Cloud Store the same way you would eject a USB drive on your
computer's operating system. For example, once you have started writing and reading files
on a Mac, an 'eject' icon will appear next to the Blackmagic Cloud Store's name in the Finder
sidebar. Simply click on the eject icon and your cloud store will be ejected. This makes sure no
new files are written and you can safely remove the drive.
If there are multiple users accessing the drive on your network and you need to power the
unit down, or disconnect from the network, it's important that each user ejects the Blackmagic
Cloud Store from their computer.
Blackmagic Cloud Store Mini has 4 internal disks in a RAID
format and in the rare event a disk fails, an error message will
report the disk number. The example shows that disk 1 has failed
and needs to be replaced.
After replacing a disk in Blackmagic Cloud Store Mini you will
be prompted to format the disk using the Blackmagic Cloud
Store Setup utility.
In Blackmagic Cloud Store, the internal storage disks are
arranged in banks. In the rare event a disk fails, this error will
identify the bank and slot number.
After replacing a disk in Blackmagic Cloud Store, rebuild the disk
array using the Blackmagic Cloud Store Setup settings. This will
recover the RAID so you can continue working without losing data.
This will appear if the USB drive plugged into the backup
connector has not been formatted using exFAT or HFS formats.
Refer to the 'formatting USB drives' section for more information.
If this message appears while using Blackmagic Cloud Store,
it means the internal power supply has failed. Please contact
the Blackmagic Design support center at
www.blackmagicdesign.com/support.
If this message appears while using Blackmagic Cloud Store Mini,
it typically means the power source is not providing enough power
to run your cloud store. Check the power output at the source.
For example if you are using a battery via the external power 12V
DC input, check your battery is capable of supplying the correct
voltage, is adequately charged and is working correctly. For
further assistance please contact the Blackmagic Design support
center at www.blackmagicdesign.com/support.
Ejecting your Cloud Store
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