Publicidad
Idiomas disponibles
Idiomas disponibles
Help Center
About Products:
Q: The backrest mesh is broken.
A: Please contact us, and we will arrange the delivery of a replacement!
Q: The chair is too short for me.
A: Please adjust it to the maximum height to see if it's suitable for you.
If not, we recommend changing the gas lift.
Q: What if I receive a damaged or incorrect product?
A: If you receiv e a defective, incorrect, or incomplete product, please contact us
immediately and keep all items and packaging materials until your claim is resolved.
If your replacement product is out of stock, we will notify you immediately of the
estimated arrival date and work with you to suggest a suitable replacement product.
Q: I hear noises when sitting on the chair.
A: Please check if all parts of the chair have been installed tightly. If not, there might be
a problem with the mechanism, and we recommend you send us a video for further
evidence first.
Q: Why would the armrest shake?
A: Please check whether the screws are tightened enough first, then check the shaking
of the armrest pad.
Q: The backrest shakes.
A: The backrest might not be installed tightly. It's recommended to reinstall it first.
Q: There is an abnormal odor when the chair is taken out of the box.
A: Please leave the chair in a well-ventilated room for 2-3 days before use.
Q: There are scratches or cracks in the backrest or other parts.
A: We hope this does not affect the normal use of the chair, and you can consult us for
the replacement of the flawed parts.
Q: There are missing parts in this order.
A: In this case, please inform us which parts are missing along with your order number
and provide us with a photo of all the parts you currently have. Then, we will report
this to the factory and arrange the delivery or work with you to find a satisfactory
solution.
Q: The chair makes me uncomfortable, but I cannot find where the problem is.
A: We are sorry to hear that you are having an unsatisfactory user experience. Please
kindly send us a photo or video of where the problem might lie. This way, we can
better locate the issue and offer you a solution.
45
About Delivery:
Q: What is the estimated delivery time?
A: Home delivery within the continental U.S. usually takes 3-8 days.
Q: The product has not been delivered.
A: We apologize for the inconvenience caused. Due to COVID-19, shipping may
experience delays. Please be patient, and we will keep track of it with you.
Q: The product fails to be dispatched.
A: Please contact us, and we will confirm your address again. Then we will report this to
the DPD.
Q: The shipping information has not been updated.
A: Due to a large quantity of orders, it might take some time before the information is
fully updated. Your patience is highly appreciated.
Q: There are scratches or cracks in the backrest or other parts.
A: We hope this does not affect the normal use of the chair, and you can consult us for
the replacement of the flawed parts.
About Orders:
Q: Can I cancel my order?
A: For items that have not been delivered or items with delayed delivery, canceling the
order will be accepted. Inventory items are usually shipped within 24-48 hours after
an order is placed. Once the items are shipped, they cannot be canceled. *Orders of
customized or special items cannot be canceled.
Q: My order is lost during delivery.
A: Please contact the responsible logistics center and provide them with detailed
information for compensation. If you need any help concerning this, feel free to
contact us.
46
Publicidad
