Troubleshooting
Problem
The appliance does not turn
on
Weak suction
Brush roller tangled in
animation
Voice prompt:
Please clean the brush
roller
WiFi indicator off
CWT empty in animation
Voice prompt:
Insufficient water in
the Clean Water Tank.
Please fill up water
DWT full in animation
Voice prompt:
Dirty Water Tank is full.
Please empty it
Battery level<10%
Voice prompt:
Battery low Please
charge the appliance
All lights off in operation
Solid blue light on
Self-cleaning icon
blinking
Drying malfunction
The transparent tray falls off
Note:
If the above troubleshooting guide fails to provide a solution, please visit our website
www.tineco.com for further support.
Possible cause
1. No power
2. Auto protection for
overheating
The dry filter is not installed, or
the dry filter is dirty
The brush roller is blocked
WiFi is not connected
CWT is empty
The dirty water in DWT has
reached the MAX line
Battery low
Motor malfunction, battery
malfunction, charging
abnormality
Dirt sensor malfunction or
blocked
Brush roller is dirty
Plug not inserted properly
The brush roller is covered with
hard-to-clean debris
The transparent tray is placed
in a low-lying water-filled area,
blocking the air inlet
The transparent tray is not
installed properly
60
Solution
1. Charge the appliance
2. Restart after cooling down
Install the dry filter or clean and
allow it to dry completely
Remove blockages
Follow the in-app guide to
connect to WiFi
Refill CWT
Empty the dirty water and then
reinstall the DWT
Charge the appliance, or restart
1. Cool the appliance down
and restart
2. Use the original adaptor
Remove blockages, clean the
debris channel, or restart
Start self-cleaning
Check if the plug is properly
inserted or if the socket has
power
Clean the brush roller
Check if there are any objects
or water at the bottom of the
tray that block the air inlet
To install the transparent tray,
press the front end of the
transparent tray into place, then
press the rear end downwards