Troubleshooting
Problem
Weak suction
Abnormal motor sounds
Appliance won't charge
Appliance won't spray
Air outlet cover is leaking
water
The appliance does not
turn on/Blinking pink light
Solid red right
Rapidly blinking pink light
Blinking red light
The light blinks
alternatively blue and red
Note:
If the above troubleshooting guide fails to provide a solution, please visit our website
www.tineco.com for further support.
Possible cause
The dirty water in DWT has
reached the MAX line
The sponge in the filter is dirty
The debris channel or the
airway is blocked
Brush roller malfunction
The debris channel or the
airway is blocked
The dirty water in DWT has
reached the MAX line
The external charger cord not
correctly plugged
The CWT may be empty
The CWT may not be installed
correctly
The floater or the sponge in
the filter is not installed
The dirty water in DWT has
reached the MAX line
The sponge in the filter is moist
The floater is blocked
High foam cleaning solution
is used
Out of power
Battery is overheated
Brush roller is blocked, or DWT
is full
The adaptor is not designed
for this appliance
Motor failure
Appliance defective
34
Solution
Empty the dirty water and then
reinstall the DWT
Clean the sponge and filter
Remove blockages
Too much wear of brush roller,
please replace it
Remove blockages
Empty the dirty water and then
reinstall the DWT
Reinsert the adaptor correctly
Refill CWT
Install the CWT correctly
Install the floater and the sponge
correctly
Empty the dirty water and then
reinstall the DWT
Allow the sponge to dry completely
Remove blockages
Use Tineco-provided cleaning
solution or low foam solution
Charge the appliance
Restart after cooling down
Remove blockages or clean the
DWT
Use the original adaptor
Contact customer service
Contact customer service