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Idiomas disponibles
4.
The warranty period is usually 5 years (12 months for batteries/rechargeable batteries) and
starts from the date of purchase of the product. The date on the original purchase receipt is deci-
sive. Warranty claims must be made immediately after becoming aware of them. The assertion of
warranty claims after expiry of the warranty period is excluded. The repair or replacement of the
product does not result in an extension of the warranty period, nor does this service initiate a new
warranty period for the product or for any installed spare parts. This also applies when using an
on-site service. The product concerned is to be cleaned and returned to the service centre to-
gether with a copy of the purchase receipt, which must include the date of purchase and the
product designation. If a product is sent in incomplete without the complete scope of delivery, the
missing accessories will be charged / deducted in value if the product is exchanged or in the
event of a refund. Partially or completely dismantled products cannot be accepted as a warranty
claim. In the event of an unjustified complaint or if outside the warranty period, the purchaser
shall generally bear the transport costs and the transport risk. Please report a warranty claim
in advance to the service centre (see below). It is generally agreed upon that the defective
product will be returned to the service address given below with a brief description of the fault by
organised return or, in the case of repair outside the warranty period, with sufficient postage, tak-
ing the appropriate packaging and shipping guidelines into account. Please note that your
product (depending on the model) will be free of all operating materials when returned for
safety reasons. The product sent to our service centre must be packaged in such a way that
damage to the product under complaint is avoided during transport. After successful repair / re-
placement, we will send the product back to you free of charge. If products cannot be repaired or
replaced, a sum up to the purchase price of the defective product may be refunded at our own
discretion, taking into account any deduction for wear and tear. These warranties are only for the
benefit of the original private purchaser and cannot be assigned or transferred.
5.
Extension of the warranty period to 10 years: Scheppach offers an additional warranty exten-
sion of 5 years on products of the Scheppach 20V series. Thus, the warranty period for these
products totals 10 years. Batteries / rechargeable batteries, battery chargers and accessories are
excluded from this. You can claim this warranty extension by registering your Scheppach product
from this range at https://garantie.scheppach.com no later than 30 days from the date of pur-
chase. After registering online successfully, you will receive confirmation for the item-related war-
ranty extension.
6.
In order to submit your warranty claim, please contact our service centre.
Preferably, please use our form on our homepage: https://www.scheppach.com/de/service
Please do not send us any products without first contacting and registering with our ser-
vice centre.
Contacting our service centre first is mandatory to claim these warranty promises. War-
ranty claims must be made before expiry of the warranty period within 14 days of discovery of the
defect. For this purpose, the original purchase receipt and, if necessary, confirmation of the item-
related warranty extension are required.
7.
Processing time - We normally process complaint consignments within 14 days of receipt at our
service centre. If, in exceptional cases, the processing time mentioned is exceeded, you will be
informed in good time.
8.
Wear parts are generally excluded from the warranty! - Wear parts are: a) supplied, attached
and/or installed batteries / rechargeable batteries as well as b) all model-dependent wear parts
(i.e. belts, saw blades, tool attachments, grinding discs, filters, carbon brushes etc., see operat-
ing manual). The warranty does not cover batteries or rechargeable batteries that are deeply dis-
charged or those with damaged housing or battery terminals.
22 | GB
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