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This also applies when using an on-site service. The product concerned is to be cleaned and re-
turned to the service centre together with a copy of the purchase receipt, which must include the
date of purchase and the product designation. If a product is sent in incomplete without the com-
plete scope of delivery, the missing accessories will be charged / deducted in value if the product
is exchanged or in the event of a refund. Partially or completely dismantled products cannot be
accepted as a warranty claim. In the event of an unjustified complaint or if outside the warranty
period, the purchaser shall generally bear the transport costs and the transport risk. Please re-
port a warranty claim in advance to the service centre (see below). It is generally agreed up-
on that the defective product will be returned to the service address given below with a brief de-
scription of the fault by organised return or, in the case of repair outside the warranty period, with
sufficient postage, taking the appropriate packaging and shipping guidelines into account. Please
note that your product (depending on the model) will be free of all operating materials
when returned for safety reasons. The product sent to our service centre must be packaged in
such a way that damage to the product under complaint is avoided during transport. After suc-
cessful repair / replacement, we will send the product back to you free of charge. If products can-
not be repaired or replaced, a sum up to the purchase price of the defective product may be re-
funded at our own discretion, taking into account any deduction for wear and tear. These warran-
ties are only for the benefit of the original private purchaser and cannot be assigned or trans-
ferred.
5.
Extension of the warranty period to 10 years: Scheppach offers an additional warranty exten-
sion of 5 years on products of the Scheppach 20V series. Thus, the warranty period for these
products totals 10 years. Batteries / rechargeable batteries, battery chargers and accessories are
excluded from this. You can claim this warranty extension by registering your Scheppach product
from this range at https://garantie.scheppach.com no later than 30 days from the date of pur-
chase. After registering online successfully, you will receive confirmation for the item-related war-
ranty extension.
6.
In order to submit your warranty claim, please contact our service centre.
Preferably, please use our form on our homepage: https://www.scheppach.com/de/service
Please do not send us any products without first contacting and registering with our ser-
vice centre.
Contacting our service centre first is mandatory to claim these warranty promises. War-
ranty claims must be made before expiry of the warranty period within 14 days of discovery of the
defect. For this purpose, the original purchase receipt and, if necessary, confirmation of the item-
related warranty extension are required.
7.
Processing time - We normally process complaint consignments within 14 days of receipt at our
service centre. If, in exceptional cases, the processing time mentioned is exceeded, you will be
informed in good time.
8.
Wear parts are generally excluded from the warranty! - Wear parts are: a) supplied, attached
and/or installed batteries / rechargeable batteries as well as b) all model-dependent wear parts
(i.e. belts, saw blades, tool attachments, grinding discs, filters, carbon brushes etc., see operat-
ing manual). The warranty does not cover batteries or rechargeable batteries that are deeply dis-
charged or those with damaged housing or battery terminals.
9.
Cost estimate - Products that are not covered or no longer covered by the warranty will be re-
paired at extra cost. Upon request to our service centre, you can send in the defective products
for a cost estimate and, if necessary, give the service centre approval for the repair in writing (by
post, e-mail). No further processing will take place without approval for the repair.
10. Claims other than those mentioned above cannot be asserted.
26 | GB
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