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Idiomas disponibles
NOTICE
A temporarily incorrect HMI state is not an indi-
cation of a defect, or faulty condition of the
Ford Connected Charge Station. It has no effect
on the functions of the Ford Connected Charge
Station.
If the incorrect HMI state occurs repeatedly, the
surrounding environment of the Ford Connected
Charge Station must be checked for interfering
wireless devices/installations and they must be
eliminated. If not possible, select another instal-
lation location for the Ford Connected Charge
Station with no disturbances. A dedicated cir-
cuit for this installation is recommended.
5.5
Troubleshooting
HMI state
Recommended actions
Unpowered Make sure that the circuit is operational and
that the circuit breaker is switched on. If the
problem persists, please contact Ford Cus-
tomer Service.
Not Charging 1.
Make sure that the station is not in a
locked state.
2.
Use the circuit breaker to turn power
OFF. Turn power ON and wait 5 min-
utes.
3.
Make sure that the vehicle coupler is
properly inserted into the vehicle.
4.
Verify and adjust your vehicle charge
scheduling or time preferences.
5.
Verify that the vehicle is not fully
charged already.
Unexpected
1.
Make sure that the vehicle coupler is
standby
properly inserted into the vehicle.
2.
Verify and adjust your vehicle charge
scheduling or time preferences.
3.
Verify that the vehicle is not fully
charged already.
Update
Wait for the charge station to finish its up-
/Rebooting
dates.
Ford Connected Charge Station Operation Manual
HMI state
Recommended actions
Note: Unplug the vehicle coupler before cy-
cling the breaker off and back on. Then plug
the vehicle coupler back into the vehicle.
If the issue persists, please contact Ford Cus-
tomer Service.
Charging re-
1.
Wait for the charge station to cool
duced
down.
2.
Try to move the charge station to a
cooler area, or try to avoid exposure to
direct sunlight.
3.
If the issue persists, please contact
Ford Customer Service.
General trou-
1.
Unplug the charge station from the ve-
bleshooting
hicle.
2.
Switch the charge station off and back
on at the circuit breaker.
3.
If the issue persists, please contact
Ford Customer Service.
Non-recover-
To prevent having to replace the charge sta-
able fault
tion unnecessarily, evaluate the error code
shown on the FordPass™ App.
For example, if there is a ground-monitoring
fault.
If the issue persists, please contact Ford Cus-
tomer Service.
Ground leak-
1.
Unplug the coupler from the vehicle.
age fault
2.
Switch off the circuit breaker.
3.
If the issue persists, please contact
Ford Customer Service.
Locked
Use the FordPass™ app to unlock the sta-
tion.
Pairing mode Use the Installation application or FordPass
app™ to connect to the charge station .
Setup mode
1.
Make sure the Wi-Fi signal at the
stopped
charge station location is strong.
2.
Switch the modem and router off and
back on, and then reconnect to the Wi-
Fi network.
LJ98-10C823-AC 48A
HMI state
Recommended actions
3.
Restart the setup process.
4.
Unplug the charge station from the ve-
hicle.
FordPass™
1.
Make sure the Wi-Fi signal at the
app lost
charge station location is strong.
communica-
2.
Switch the modem and router off and
tion
back on, and then reconnect to the Wi-
Fi network.
3.
Close and restart the FordPass™ app.
4.
If a user who has been invited by the
owner has lost connection, then verify
the user's access status.
Self-Check
If this mode persists for more than a few
mode
minutes:
1.
Unplug the charge station from the ve-
hicle
2.
Switch the charge station off and back
on at the circuit breaker.
3.
If the issue persists, please contact
Ford Customer Service.
Table 2: Troubleshooting
NOTICE
If the issue persists after troubleshooting and
following the instructions offered in the app,
then please contact Ford Customer Service.
NOTICE
In case there is no Fordpass app Message, un-
plug the vehicle coupler, cycle the circuit breaker
off and back on. The Ford Connected Charge
Station will indicate Power on Status (blue cen-
ter LED) after two minutes. After this you can
plug the coupler and proceed with normal oper-
ation
If after 3 trials the error persist, unplug the vehi-
cle coupler and report to Ford there is a Vehicle
problem.
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