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16 Warranty conditions – gomag
20V series
Revision date 11/07/2023
Dear customer,
our products are subject to strict quality checks. How-
ever, if a product does not function perfectly, we deeply
regret this and ask that you contact our customer ser-
vice at the address specified below. We will also be
glad to assist you by telephone via the service number.
The following information is intended to help you to pro-
cess and settle your claim without any problems.
For the assertion of warranty claims, the following
applies:
1. The warranty conditions govern our additional
manufacturer warranty services for purchasers (pri-
vate end consumers) of new products. The statutory
warranty claims are not affected by this warranty.
This is the responsibility of the dealer who you pur-
chased the product from.
2. The warranty service extends exclusively to de-
fects in a new product purchased by you that are
based on a material or manufacturing fault and is, at
our discretion, limited to the repair of such defects
free of charge or the replacement of the product (al-
so replacement with a successor model, if neces-
sary). Replaced products or parts shall become our
property. Please note that our products were not
designed for commercial, trade or professional use.
A warranty claim is therefore not valid if the product
has been used in commercial, trade or industrial op-
erations within the warranty period or has been sub-
jected to equivalent stress.
3. The following are excluded from our warranty
services:
– Damage to the product which was caused by
non-observance of the assembly instructions,
improper installation, non-observance of the op-
erating instructions (e.g. connection to an incor-
rect mains voltage or type of current) or the
maintenance and safety regulations or use of
the product in unsuitable environmental condi-
tions as well as by insufficient care and mainte-
nance.
– Damage to the product caused by misuse or im-
proper application (such as overloading the
product or using non-approved tools and acces-
sories), penetration of foreign bodies into the
product (such as sand, stones or dust), trans-
port damage, use of force or external influences
(such as damage caused if dropped).
– Damage to the product or parts of the product
which is due to intentional, normal (operational)
or other natural wear as well as damage and/or
wearing of wear parts.
– Defects in the product which have been caused
by the use of accessories, expansions or spare
parts that are not original parts or are not used
as intended.
38 | GB
– Products on which changes or modifications
have been made.
– Minor deviations from the target characteristics
which are irrelevant for the value and usability of
the product.
– Products on which unauthorised repairs have
been carried out, in particular by an unautho-
rised third party.
– If the marking on the product or the identification
information of the product (machine label) is
missing or illegible.
– Products that are very dirty and are therefore re-
fused by the service personnel.
– Claims for damages and consequential damag-
es are generally excluded from this warranty.
4. The warranty period is usually 5 years (12 months
for batteries/rechargeable batteries) and starts from
the date of purchase of the product. The date on the
original purchase receipt is decisive. Warranty
claims must be made immediately after becoming
aware of them. The assertion of warranty claims af-
ter expiry of the warranty period is excluded. The
repair or replacement of the product does not result
in an extension of the warranty period, nor does this
service initiate a new warranty period for the prod-
uct or for any installed spare parts. This also applies
when using an on-site service. The product con-
cerned is to be cleaned and returned to the service
centre together with a copy of the purchase receipt,
which must include the date of purchase and the
product designation. If a product is sent in incom-
plete without the complete scope of delivery, the
missing accessories will be charged / deducted in
value if the product is exchanged or in the event of
a refund. Partially or completely dismantled prod-
ucts cannot be accepted as a warranty claim. In the
event of an unjustified complaint or if outside the
warranty period, the purchaser shall generally bear
the transport costs and the transport risk. Please
report a warranty claim in advance to the ser-
vice centre (see below). It is generally agreed up-
on that the defective product will be returned to the
service address given below with a brief description
of the fault by organised return or, in the case of re-
pair outside the warranty period, with sufficient post-
age, taking the appropriate packaging and shipping
guidelines into account. Please note that your
product (depending on the model) will be free of
all operating materials when returned for safety
reasons. The product sent to our service centre
must be packaged in such a way that damage to
the product under complaint is avoided during trans-
port. After successful repair / replacement, we will
send the product back to you free of charge. If prod-
ucts cannot be repaired or replaced, a sum up to
the purchase price of the defective product may be
refunded at our own discretion, taking into account
any deduction for wear and tear. These warranties
are only for the benefit of the original private pur-
chaser and cannot be assigned or transferred.
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