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Maintenance
1. Before cleaning the electric water heater surface, make sure that the water heater is disconnected
from the power supply. When cleaning, use a damp towel soaked in a little neutral detergent to gently
wipe the surface of the product, then dry it with a dry towel. Do not spray water directly and do not
use spirits, polishing powder or other volatile substances, or strong acidic or alkaline cleaners for
cleaning.
2. When the electric water heater is not in use for a long time, please disconnect the power supply,
unplug the power outlet and drain the water from the inner tank.
3. Regularly clean (around once a year) the scale on the electric heating tube and the sediments in the
inner tank. In regions where the water is hard, users can install an anti-scaling device at the front end
of the water supply pipe. Regularly replace magnesium rods according to local water quality
conditions. Please contact the local dealer or the after-sales service for the assistance of professional
technicians.
Troubleshooting instructions
Question
Indicator does not light up
Low water temperature (the
heating indicator does not
come on)
Low water temperature (the
heating indicator is on)
Water leakage
Malfunction
Note: If your electric water heater is abnormal and cannot be used normally, please check it in accordance with
the "Troubleshooting" section. If the aforementioned fault is due to the electric water heater itself, it must be
repaired by
professionals.
Reason
1. Failure of the internal circuit
2. The device is not powered on
1. The set temperature is too low
2. Failure of the internal circuit
3. Fault in the thermostat
1. Short heating time
2. Malfunction of the mixing valve
3. Fault in the electric heating tube
4. Failure of the internal circuit
The inner tank is not well-sealed
1.
The inner tank is leaking
2.
Short circuit of components
1.
Solution
Please inform the after-sales service for
maintenance
Check if the power line is normal
Increase the value of the set
temperature
Check that there is a power supply
Please contact a qualified technician
Use after keeping warm
Replace the mixing valve
Please contact a qualified technician
Please contact a qualified technician
Replace components
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