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FAQ
Before requesting service or assistance, please follow these simple guides to
resolve the problem.
If problem still persists, please contact your local Panasonic dealer or
Panasonic Service center for assistance. For details (p. 63, 64)
For additional assistance, please contact our website at:
www.panasonic.com/contactinfo
www.panasonic.ca
White spots or
shadow images
(noise)
•
Check the position, direction,
and connection of the aerial.
Interference or
frozen digital
channels
(intermittent sound)
•
Change the direction of antenna for
digital channels .
•
Check "Signal meter" (p. 41).
If the signal is weak, check the
antenna and consult your local
dealer.
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Pictures from external
equipment are distorted
when the unit is
connected via HDMI
•
Is the HDMI cable connected properly?
(p. 36-37, 46-47)
•
Turn Off the TV unit and equipment,
then turn them On again.
•
Check an input signal from the equipment.
(p. 36-37, 46-47)
•
Use a device compliant with
EIA/CEA-861/861B.
The remote control
does not work
•
Are the batteries installed correctly? (p. 6)
•
Has the battery run down?
•
Has the TV POWER button been turned On?
•
To operate external equipment of other
manufacturers, register the
remote control codes. (p. 45)
Before requesting service or assistance, please follow these simple guides to resolve the problem.
If problem still persists, please contact your local Panasonic dealer or Panasonic Service center
for assistance. For details (p. 63, 64)
Problem
"Press any key to return"
moves on the screen
One spot remains dark
Chaotic image, noisy
No image can be
displayed
Only spots are displayed
instead of images
Neither image nor
sound is produced
Black Box appears
No sound is produced
Sound is unusual
Whirling sound is
heard
"Control with HDMI"
function does not work
Actions
•
The function to prevent "after image" is activated.
(Not a faulty symptom)
The screen saver is activated if the TV unit is not operated for
a certain time in SD mode.
"after image" (p. 5)
•
A pixel or luminescent spot can occasionally
be missing in plasma displays.
(Not a faulty symptom)
•
Check nearby electrical products
(car, motorcycle, fluorescent lamp).
•
Check Picture menu (p. 32)
•
Check the channel settings. (p. 40)
•
Check the antenna cables.
•
Is the AC power cord plugged into the outlet?
•
Is the TV unit turned On?
•
Check Picture menu (p. 19) and volume.
•
Are the remote control codes correct? (p. 49-50)
•
Change settings of Closed Caption (CC). (p. 42)
•
Is "Sound Mute" active? (p. 12)
•
Is the volume set to the minimum?
•
Is "Speakers" set to "Off"? (p. 32)
•
Change "SAP" settings. (p. 19)
•
Check "HDMI1 in" or "HDMI2 in" settings. (p. 32)
•
Set "SAP" setting to "Stereo" or "Mono."
•
Check the HDMI device connected to the unit.
•
Set the audio setting of the HDMI device to
"Linear PCM."
•
If digital sound connection has a problem,
select analog sound connection.
•
The sound is from built-in cooling fan
(not a sign of faulty operation).
•
Switch the TV unit on again with the equipment on.
•
Set "Control with HDMI" to "Off", then set to "On" again.
(p. 34)
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