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Troubleshooting/ Fehlerbehebung/Depannage/Soluci6n De Problernas / La
Risoluzione Dei Problemi/ La Risoluzione Dei Problemi
EN
•
Check the following operation if there is any issue
If the operation does not help. please contact support@xmpow.com via e-mail to get
professional services (Showing details
of the
issues as much as possible will be helpful for us to
solve }'<)Ur problem. such as Device Model, Purchase Order Number. Reason
of
Returning. etc.)
• W'rrf
BH390A can't be charged?
Step
l : Check whether }OU are using a standard 5 V charger.
Step 2: Check whether
two
ends of the USB charging cable have been connected firmly.
Step 3: Try another power outlet or USB charging cable.
• W'rrf
can't BH390A be
tumed
on?
Step
l: Check whether BH390A has power or not Ensure that BH390A has power. try charging
again and turning it on again.
Step 2: Check whether the switch has been turned to
7X' / "RX" from "OFF" or not
• W'rrf
can't BH390A be paired?
/23
Step
l:
Please ensure that BH390A has been turned on.
Step 2: Please check whether
}OU've
selected a proper Bluetooth mode. Turn the switch to
,x·
side and the Green indicator light flashes quickly: Tum the switch to "RX' side and the
Blue indicator light flashes quickly.
Step 3: Check whether BH390A is in pairing mode (Green or Blue indicator light flashes quicklyi
Step 4: In RX mode. check whether }'<)Ur smartphone can search the Bluetooth name. If not
disable and enable Bluetooth on }'<)Ur smartphone. In lX mode. check whether }'<)Ur
Bluetooth headphone
is
in pairing mode. If
not
set the Bluetooth headphone to pairing
mode according to its instructions.
Step
5:
Long
preg;"MFB"
& "+"forBsecondstoclearthe paring information on BH390Aand
try pairing again.
• Clear the Bluetooth pairing list on the smartphone and Bluetooth headphone
1:¥
the instructions
of
the smartphone or Bluetooth headphone.
• Take Bose
QC
35 II for example. turn the switch to the Bluetooth icon. Long press for
l
Os until
}OU
hear "Bluetooth dEllice list cleared" (Bluetooth pairing list have been erased) and the Bluetooth
indicator light flashes in blue.
• W'rrf
can't BH390A be connected to my television in Bluetooth lX mode?
Confirm whether }'<)Ur television has an audio output Connect the audio cable or RCA cable to
the audio output port
of
the television.
• W'rrf
there is no sound after the successful connection?
Step
l:
Check whether the IKllume of}Our computer. TV. or Bluetooth headphone and BH390A
is
high enough.
Step 2: Check whether the cable
is
firmly connected.
Step 3: Check whether the audio cable is complete.
Step 4: In lX mode. check whether the TV has sound with a wired headphone. If not adjust the
audio output to "headphone· for the television.
Step S: Change an audio cable and check whether it has sound.
/24
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