Installation help
No power?
Verify the following:
•
The printer power cord is connected to an electrical
outlet.
•
The power cord is firmly connected to the power supply
or adapter.
•
The power supply is firmly connected to the printer.
Windows installation help
No plug and play?
•
Make sure the printer is connected and is turned
•
Make you sure you connect the USB cable between the
printer and your computer only after you are prompted.
•
Make sure the USB cable is firmly attached to your
computer and the printer.
•
Attach the USB cable directly to your computer instead
of through a USB hub.
Printer help
Printer prints on multiple sheets
at once
If this happens, check the following:
•
Paper weight: Use paper that is within the
recommended specifications.
Letter Paper: 65 to 90 g/m² (16 to 24 lb)
Legal Paper: 70 to 90 g/m² (20 to 24 lb)
Envelopes: 70 to 90 g/m² (20 to 24 lb)
Cards: Up to 200 g/m² (110-lb index maximum)
Photo Paper: Up to 280 g/m² (75-lb index maximum)
•
Paper tray: Reload the paper into the paper tray,
pushing the paper until you feel resistance, and then
slide the paper guide firmly against the edge of the
paper stack.
on.
Printer does not feed paper
Try one or more of the following solutions:
•
Reduce the number of sheets in the input tray.
•
Remove paper from the input tray, and reload it.
•
Use only one type of paper at a time.
•
Use a different type of paper.