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Common Issues
Issue
There are large water stains on the floor,
the cleaning head leaks water, or water
cannot be vacuumed from the floor.
The screen does not light up and the
vacuum cleaner cannot start.
There is an unpleasant smell during use.
Cleaning creates a lot of bubbles.
The vacuum cleaner does not charge
when docked.
The screen is on, but the buttons do not
respond.
Unable to connect to WiFi.
Is power always being drawn when the
vacuum cleaner is on the dock?
Solution
• Remove the roller and the dirty tank to check for a clog in the dirty water pipe or the
suction outlet, and check if the filter is clogged or wet. Clear all blockages, clean the filter,
and make sure dirty tank and filter are properly installed before retrying.
• Low battery level. Charge it before use.
• Clean the roller, dirty tank, and filter.
• Do not add detergent or disinfectants that are not recommended by Roborock to the
clean tank, or spray such detergent or disinfectants on the floor.
• Do not add too much detergent or disinfectants that are recommended by Roborock to
the clean tank.
• Clean the charging contacts on the charging dock and the corresponding part on the
vacuum cleaner.
• Press and hold the
for 10 seconds to force restart the vacuum cleaner.
• WiFi is disabled. Reset the WiFi and try again.
• Poor WiFi signal. Move the vacuum cleaner to an area with good WiFi reception.
• Abnormal WiFi connection. Reset the WiFi, download the latest mobile app and retry.
• Unable to connect to WiFi. There may be an error with your router settings. Contact
Roborock Customer Service for help with troubleshooting.
• The vacuum cleaner will draw power while it is docked to maintain battery performance,
but the power consumption is extremely low.
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