TROUBLESHOOTING
RESOLUTION GUIDE
WHAT DO I DO IF THERE ARE MISSING PARTS FROM MY ORDER?
If there appears to be any part missing from your order, contact our friendly and helpful
Customer Support Team within 7 days of receipt.
WHAT DO I DO IF THE VACUUM WON'T TURN ON?
First, check the vacuum is plugged into the power supply and there is no damage to the
power cable or fuses. Also, ensure you are pressing the safety button before you pull the
starting lever. If this doesn't resolve the problem, please call the Customer Support Team.
Details on the Contact Us page.
WHY IS THE VACUUM NOT PICKING UP DEBRIS?
Try lowering the brush head closer to the surface. If this does not resolve the issue, then
check that the collection basket is not full and empty if required. Also, check that there is
not excessive debris entangled in the brush head and clean if required.
FOR ALL OTHER ISSUES, PLEASE CONTACT OUR
CUSTOMER SUPPORT TEAM.
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