Before you call for service..,
gecom
Troubleshooting Tips
Save time and money! Review the charts on the
following pages first and gou ma_l not need to call
for service.
Possible Cause
What To Do
Not spinningor agitating
Drain hoseis kinkedor
• Straighten drain hoseand makesurewasherisnot
improperlgconnected
sittingon it.
Householddrain mog
• Checkhousehold plumbing. Y oumag needto call
be clogged
a plumbe_
Drain hosesiphoning;drain hose
• Ensure thereis an air gap betweenhoseand drain.
pushedtoo far downthe drain
Washerpump filter mag
• CleanPumpFilter- Openthe pumpaccess door (usea coin)
be clogged
and remove the pumpfilter bg turningit counterclockwise a nd
pullingout. Cleanthe filter,removing all loosedebris,and put filter
backin place.
Loadis out ofbalance
• Redistribute clothesand run drain& spinor rinse& spin.
• Increase loadsizeif washingsmall loadcontainingheavg
and light items.
Leakingwater
Doorgasket isdamaged
• Checkto seeif gasketisseatedand nottorn. Objects
leftin pocketsmagcausedamageto the washer(nails,
screws,pens,pencils).
Doorgasket not damaged
• Water magdrip from the doorwhenthe door isopened.
Thisis a normaloperation.
Checkback left of washer
• Ifthis area iswet, gou haveoversudsing condition.
for water
Uselessdetergent.
Fillhosesor drain hoseis
• Hakesurehoseconnections are tight at washerand
improperlgconnected
faucetsand makesureendof drain hoseis correctlg
insertedin and secured to drainfacilitg.
Householddrain mog
• Checkhousehold plumbing. Y oumag needto call
be clogged
a plumben
Nat draining
Drain hoseis kinkedor
• Straighten drain hoseand makesurewasherisnot
improperlgconnected
sittingon it.
Householddrain mag
• Checkhousehold plumbing. Y oumag needto call
be clogged
a plumben
Drain hosesiphoning;drain hose
• Ensure thereis an air gap betweenhoseand drain.
pushedtoo far downthe drain
Washerpump filter mag
• CleanPumpFilter- Openthe pumpaccess door (usea coin)
be clogged
and remove the pumpfilter bg turningit counterclockwise a nd
pullingout. Cleanthe filter,removing all loosedebris,and put filter
backin place.
Not spinning
Drain hoseis kinkedor
• Straighten drain hoseand makesurewasherisnot sittingon it.
improperlgconnected
Householddrain mag
• Checkhousehold plumbing. Y oumag needto calla plumben
be clogged
Drain hosesiphoning;drain hose
• Ensure thereis an air gap betweenhoseand drain.
pushedtoo far downthe drain
Washerpump filter mag
• CleanPumpFilter- Openthe pumpaccess door (usea coin)
be clogged
and remove the pumpfilter bg turningit counterclockwise a nd
pullingout. Cleanthe filter,removing all loosedebris,and put filter
backin place.
Loadis out of balance
• Redistribute clothesand run drain& spinor rinse& spin.
• Increase loadsizeif washingsmall loadcontainingheavg
and light items.
Motor is overheated
• Washermotor will stopif it becomesoverheated. I t will
automaticallgrestartafter a cool-downperiodof up to
2 hours(ifwasherhasnot beenmanuallgturnedoff).
Dooris open
• Hakesuredoor isclosed.
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