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Idiomas disponibles
TROUBLESHOOTING
PROBLEM
Display shows "
Display shows "
Display shows "
Heater does not blow warm
air.
There is no power.
The heater does not work,
but Power and Heater
settings are "ON" and
thermostat is set.
Flame effect works but
heaterfunction does not,
and the flame effect flashes
when the heater button is
pressed.
POSSIBLE CAUSE
The thermostat sensor is
"
broken or disconnected.
The thermostat sensor
"
short circuited.
Manual Reset overheat
"
protection has triggered.
Cool down cycle.
Thermostat setting is
preventing heater from
turning on.
There is no power to the
unit.
Manual reset overheat
protection
triggered.
The heater is disabled.
CORRECTIVE ACTION
Unplug the fireplace, remove the back
panel of the fireplace and check that
the thermostat is plugged into the main
circuit board. If this does not solve the
problem contact customer service for a
replacement thermostat sensor.
Contact customer service for a
replacement thermostat sensor.
Inspect the heater and check that the
air inlets and outlets are not blocked
as this may cause overheating. Unplug
the heater for 30 minutes and allow
it to cool down. Replug and operate,
monitor the heater for signs of
overheating, if the problem persists
discontinue use of the heater and
contact customer service.
Normal operation, will continue to run
for less than one minute before
shutting down.Times will vary based
on temperatures. During this time cool
air will blow.
Adjust the temperature settings to ensure
that the thermostat is set higher than the
current room temperature.
Check that unit is plugged into a standard
120V outlet. Press the power button
several times and make sure the power
is set to the "ON" position.
Turn the POWER to "OFF" and unplug
the unit from the wall outlet for 5
minutes. After 5 minutes plug the unit
back into wall outlet, and operate
as normal. If the problem persists
contact customer service.
With the power on press and hold the
POWER button on the control panel
for 10 seconds. Once re-enabled the
unit.
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