Eliminating minor faults yourself
Before you call customer service:
Please check whether you can eliminate the fault yourself based on the following information.
Customer service will charge you for advice even if the appliance is still under guarantee!
Appliance
Fault
Appliance has no refrigeration
capacity.
The light does not work.
The display does not illumi-
nate.
The refrigeration unit is switch-
ing on more frequently and for
longer.
The temperature in
the refrigerator compartment
or freezer compartment is too
cold.
The light (LED) does not work. The LED lamp is defective.
You experience unpleasant
odours.
Display indicates "E..".
Display indicates
"LOWPOWER".
Condensation forms on the rail
on the left door.
Ice maker
Fault
The ice maker doesn't work.
The ice maker does not make
enough ice or the ice is
deformed.
Possible cause
Appliance has been switched off.
Power failure.
The fuse has been switched off.
The mains plug has not been inserted
properly.
Appliance opened frequently.
The ventilation openings have been
covered.
Large quantities of fresh food are
placed in the freezer.
Temperature has been set too low.
Light switch is jammed.
Strongly smelling food is not sealed.
Electronics have detected a fault.
The mains voltage falls below
the permitted limiting value.
Condensation of warm air.
Possible cause
Ice maker is not connected
to the mains supply.
Ice maker does not contain any fresh
water.
The freezer compartment temperature
is too warm.
The appliance or ice maker has only
just been switched on.
A lot of ice has been taken.
Low water pressure.
The water filter is bunged up or used. Change the water filter.
Remedial action
Press the On/Off button.
Check whether the power is on.
Check the fuse.
Check whether the mains plug is secure.
Do not open the appliance unnecessarily.
Remove obstacles.
Activate "super" cooling and/or "super"
freezing.
Increase the temperature (see chapter
Selecting the temperature).
Call customer service.
Check whether it can be moved.
Clean the appliance. Seal strongly smelling
food (see chapter "Odours").
Call customer service.
When the mains voltage reaches
the stipulated value again, the warning mes-
sage goes out. If the warning message lasts
for longer, inform the energy supply com-
pany.
Switch on heater in the rail, see chapter
Switching the appliance on.
Remedial action
Call customer service.
Ensure that the water is properly connected.
Check freezer compartment temperature
and, if required, set slightly colder.
Approx. 24 hours is needed until ice pro-
duction starts.
Approx. 24 hours is needed until the ice
cube container is filled again.
Connect the appliance to the stipulated
water pressure only (see chapter Connect-
ing appliance, section Water connection).
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