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Trouble-shooting
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Important note: When working on the operator, always pull out the mains plug beforehand!!!
Fault/Malfunction
Door does not fully close/open
Door presses into the end-of-travel
positions
After closing, door opens again to
produce a slight gap
Door does not respond to impulse from
hand transmitter but does respond to
push-button or other impulse generators
Door does not respond to impulse from
hand transmitter or ot other impulse
generators
Insufficient range of hand transmitter
Diagnostic display
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During operation, the display provides diagnostic information on any possible faults / malfunctions
Number State
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Operator starts up and "0" goes out.
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Top end-of-travel position Open has been reached.
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Bottom end-of-travel position Closed has been reached.
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Gate end position has not been reached.
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0 displayed during the next opening and closing cycle
and then goes out.
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0 continues to be displayed.
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Door neither opens nor closes.
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Door no longer closes.
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Gate setting und learning cycle not correctly finalized.
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Permanent impulse signal at the start input.
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An error ocurred in setting the operator.
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F
ault during learning cycle.
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Door neither opens nor closes.
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Motor has come to a standstil.
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Electronic brake activated.
Garage light remains on.
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V
acation lock activated, gate does not open.
Retain these installation, operating and maintenance instructions for the full duration of the operator's service life!
Possible cause
Door mechanics have changed
Set closing/opening force too weak.
End-of-travel positions incorrectly set
Optimum setting of end-of-travel positions has
not been achieved
Door blocks just before CLOSE position
Flat battery in hand transmitter
No hand transmitter programmed
See diagnostic display
Flat battery in the hand transmitter
On-site screening of receiving signal
Diagnosis / Remedy
Operator receives a start impulse at the START input or via a receiver,
normal operation.
Operator is carrying out a learning cycle for the force limit.
Caution:
During these travel cycles the force is not monitored!
Force-learning cycle not completed. Must be repeated.
Too much pressure in the gate's end-of-travel positions. Gate setting required.
STOP A connection is interrupted.
External safety device has been activated (e.g. wicket door).
STOP B connection is interrupted.
External safety device has been activated (e.g. photocell).
Repeat gate setting in menus 3 & 4 and complete force-learning cycle
subsequently.
Door no longer accepts a start impulse. External impulse generator emits a
permanent impulse signal (e.g. button is jammed)
Travel path too long.
Repeat setting procedure (menu stages 3 and 4).
Repeat position learning cycle.
Reduce force when approaching the end-of-travel positions.
Fault during self-test. Disconnect power supply.
Motor does not rotate. Call in a specialist company.
Pull drive from top end-of-travel position.
Check gate and springs. Set top end-of-travel position lower.
Slide switch at SafeControl / Signal 112 confirmed. Reset required.
Remedy
Have door checked.
Change force setting (menu stages 5 and 6)
Reset end-of-travel positions (menu stages 3
and 4)
Reset end-of-travel positions (menu stages 3
and 4)
Remove obstruction or reset CLOSE end-of-
travel position (menu stage 4)
Replace battery in hand transmitter
Programme hand transmitter (menu stage 1)
See diagnostic display
Replace battery in hand transmitter
(menu stages 3 and 4)
GB
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