TROUBLESHOOTING TIPS
Problem
Possible Cause
Surface units
Improper cookware being used.
will not maintain
a rolling boil or
In some areas, the power (voltage) may be low.
cooking is not fast
enough
Surface units do not
A fuse in your home may be blown or the circuit
work properly
breaker tripped.
Cooktop controls improperly set.
Surface unit stops
The unit is still on and hot.
glowing when
turned to a lower
setting
Scratches (may
Incorrect cleaning methods being used.
appear as cracks)
on cooktop glass
Cookware with rough bottoms being used or
surface
coarse particles (salt or sand) were between
the cookware and the surface of the cooktop.
Cookware has been slid across the cooktop
surface.
Areas of
Food spillovers not cleaned before next use.
discoloration on the
cooktop
Hot surface on a model with a light-colored
cooktop.
Plastic melted to the
Hot cooktop came into contact with plastic
surface
placed on the hot cooktop.
Pitting (or
Hot sugar mixture spilled on the cooktop.
indentation) of the
cooktop
Frequent cycling off
Improper cookware being used.
and on of surface
units
My oven door glass
The inner oven glass is coated with a heat
appears to be "tinted"
barrier to reflect the heat back into the oven to
or have a "rainbow"
prevent heat loss and keep the outer door cool
color.
while baking.
Drawer does not slide
The drawer is out of alignment.
smoothly or drags
Drawer is over-loaded or load is unbalanced.
Steam from the vent
When using the ovens, it is normal to see
steam coming out of the oven vents. As the
number of racks or amount of food being
cooked increases, the amount of visible steam
will increase.
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What To Do
Use pans which are flat and match the diameter of the
surface unit selected.
Cover pan with a lid until desired heat is obtained.
Replace the fuse or reset the circuit breaker.
Check to see the correct control is set for the surface unit
you are using.
This is normal.
Scratches are not removable. Tiny scratches will become
less visible in time as a result of cleaning.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
See the Cleaning the glass cooktop section.
This is normal. The surface may appear discolored when
it is hot. This is temporary and will disappear as the glass
cools.
See the Glass surface—potential for permanent damage
section in the Cleaning the glass cooktop section.
Call a qualified technician for replacement.
Use only flat cookware to minimize cycling.
This is normal. Under certain light or angles, you may see
this tint or rainbow color.
Fully extend the drawer and push it all the way in. See the
Care and Cleaning of the range section.
Reduce weight or redistribute drawer contents.
This is normal.
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