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Keep your manual with the serial number and the purchase justification (payment receipt) for
any type of reclamation.
Any reclamation against guarantee should be made by an
online declaration, via the www.grepool.com/en/after-sales,
together with receipt of purchase.
You may be asked for photographs to justify the claim.
No returns of material will be accepted without previous
agreement. The client will support all costs of all returns of
goods, (packaging and transport).
AFTER
VERIFICATION
AND
MANUFACTURING DEFECT
• The products that effectively show defects will be repaired or will
be replaced free of transport costs.
The guarantee is limited to the repair or replacement of the
defective part. It does not include, under any circumstance,
the payment of compensation for harm and damages.
THE GUARANTEE IS NOT APPLICABLE IN THE FOLLOWING
SITUATIONS:
• Use of materials that do not comply to our instructions.
• Damages caused by mishandling or an installation not complying
with the instructions.
IMPORTANT:
Manufacturas Gré interchanges components in exchange for others
to be verified.
If, after the verification no anomaly or dysfunction is detected,
Manufacturas Gré reserves the right to invoice the client for the cost
for transport and other diverse expenses.
DURATION OF THE GUARANTEE:
• Sylvester pinewood treated with class IV autoclave has a
guarantee of 10 years against rot and the attack of insects.
• Liner: 2 years for the seams and water tightness in normal
conditions of use. The guarantee does not include: Ripping, tears,
breakages, stains (caused by pouring treatment products directly into
the water), stains linked to the growth of algae, stains related to the
decomposition of foreign bodies in contact with the liner, stains and
decolouring resulting from the action of oxidising products, colour
maintenance and wear due to friction of the material over diverse
surfaces. Deformation of the liner that has been left without water
for 24 hours (never completely empty the pool).
Loose parts available for 2 years counting from the product invoicing date.
GUARANTEE
CONFIRMATION
OF
A
You should keep the label with the serial number of the liner
that is on the product and on its packaging. This number
and a sample of the liner will be required for any eventual
reclamation against the guarantee.
• Stainless steel stepladder: 2 years. In the case of a filtration due
to salt electrolysis, the guarantee will not cover the stepladder.
• Filter group: The pump has 2 years guarantee (electrical problem),
in normal conditions of use. The guarantee does not cover breakage
of parts (pump base/sand deposit, pre-filter cover, multi-directional
trap...), wear due to a poor connection, use of the pump without
water, wear due to abrasion or corrosion (the filter group should
be located in a cool and dry position, kept protected from water
splashing).
• Other components: 2 years.
THE FOLLOWING IS NOT INCLUDED IN THE GUARANTEE:
- Cuts in the liner
- The assembly and filter connection
- The assembly
- The filling with water
- Installation of the edges
- The wintering
- Maintenance
AFTER SALES SERVICE IN GUARANTEE:
(After justification and receipt of purchase)
• DELIVERY costs will be supported by the client.
• RETURN transport costs will be paid by Manufacturas Gré (for
those parts covered by the guarantee plan).
• Changing of wood after visual verification.
• Parts or components from Manufacturas Gré.
• Period for change: 8 business days In the context of replacing
a defective component, the disassembly and assembly is not the
responsibility of Manufacturas Gré.
AFTER SALES SERVICE WITHOUT GUARANTEE:
• Delivery / return costs will be supported by the client.
• The parts will be invoiced according to the current price list.
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