Warranty Guidelines - Zipper Maschinen ZI-STE3000L Manual De Instrucciones

WARRANTY GUIDELINES

32 WARRANTY GUIDELINES
1.) Warranty:
Company ZIPPER Maschinen GmbH grants for mechanical and electrical components a warranty period of
2 years for amateur use; and warranty period of 1 year for professional use, starting with the purchase of
the final consumer. In case of defects during this period, which are not excluded by paragraph 3, ZIPPER
will repair or replace the machine at its own discretion.
2.) Report:
In order to check the legitimacy of warranty claims, the final consumer must contact his dealer. The dealer
has to report in written form the occurred defect to ZIPPER. If the warranty claim is legitimate, ZIPPER will
pick up the defective machine from the dealer. Returned shippings by dealers which have not been coordi-
nated with ZIPPER, will not be accepted and refused.
3.) Regulations:
a) Warranty claims will only be accepted, when a copy of the original invoice or cash voucher from the trad-
ing partner of ZIPPER is enclosed to the machine. The warranty claim expires if the accessories belonging
to the machine are missing.
b) The warranty does not include free checking, maintenance, inspection or service works on the machine.
Defects due to incorrect usage of the final consumer or his dealer will not be accepted as warranty claims
either. Some examples: usage of wrong fuel, frost damages in water tanks, leaving fuel in the tank during
the winter, etc.
c) Defects on wear parts are excluded, e.g. carbon brushes, collection bags, knives, cylinders, cutting
blades, clutches, sealings, wheels, saw blades, splitting crosses, riving knives, riving knife extensions, hy-
draulic oils, oil/air/fuel filters, chains, spark plugs, sliding blocks, etc.
d) Also excluded are damages on the machine caused by incorrect or inappropriate usage, if it was used for
a purpose which the machine is not supposed to, ignoring the user manual, force majeure, repairs or tech-
nical manipulations by not authorized workshops or by the customer himself, usage of non-original ZIPPER
spare parts or accessories.
e) After inspection by our qualified personnel, resulted costs (like freight charges) and expenses for not le-
gitimated warranty claims will be charged to the final customer or dealer.
f) In case of defective machines outside the warranty period, we will only repair after advance payment or
dealer's invoice according to the cost estimate (incl. freight costs) of ZIPPER.
g) Warranty claims can only be granted for customers of an authorized ZIPPER dealer who directly pur-
chased the machine from ZIPPER. These claims are not transferable in case of multiple sales of the ma-
chine.
4.) Claims for compensation and other liabilities:
The liability of company ZIPPER is limited to the value of goods in all cases. Claims for compensation be-
cause of poor performance, lacks, damages or loss of earnings due to defects during the warranty period
will not be accepted. ZIPPER insists on its right to subsequent improvement of the machine.
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Stromerzeuger / Generator ZI-STE3000L