Descaling
Limescale deposits lead to energy losses and impair the service life of the
appliance. The appliance switches off prematurely if the layer of limescale is
too thick. The limescale is then very difficult to remove. Therefore descale the
appliance regularly.
We recommend using Cromargol® kettle descaler. This product has been
designed specifically for descaling kettles and is extremely effective, food safe
and has a neutral smell and taste. Thanks to the special care formula with two
double additives, the Cromargol® kettle descaler does not damage the materials.
You can usually purchase Cromargol® from the store where you have purchased
your appliance or from your chosen dealer. The Cromargol® / Cromargol® water
kettle decalcifier is only available in Germany and Austria.
▪ Prior to descaling, unplug the appliance from the mains and allow it to cool
down.
▪ Remove the strainer and place it inside the kettle. Replace the strainer after
descaling has finished.
▪ Shake the bottle of Cromargol® before using it. Fill the kettle with one
portion (100 ml) of Cromargol® kettle descaler and leave for approximately
five minutes to take effect. Then fill the appliance with cold tap water to
cover the limescale ring on the wall and leave to stand for 30 minutes.
▪ Then pour out the water and thoroughly rinse with cold tap water.
▪ Measure out and use other descaling agents according to the
manufacturer's instructions.
Do not heat the solution during descaling.
Caution: the warranty does not cover damage caused by failure to observe the
descaling instructions.
Causes for malfunctions
▪ If the pouring behaviour worsens/diminishes:
check the strainer and descale/clean the strainer if necessary
▪ Device switches off before boiling:
Bottom of the pot is too strongly calcified, it is not filled with enough water
▪ Device does not switch off:
Lid is not closed
▪ Device will not switch on:
The device has not sufficiently cooled down following operation with no or
too little water.
If it is not possible to fix this problem, submit the device for repair.
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