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5.
Maintenance
5.1 Care and Cleaning
Clean the device per week, carefully swabbing the device surface with a soft cloth or
cotton swab with rubbing alcohol.
5.2 Trouble Shooting
Problem
The device does
not turn on.
The ECG waveform
amplitude is small
ECG waveform
drifts
SpO
or pulse rate
2
shows no value, or
the number
fluctuates
The app cannot
find the device.
"System Error"
occurred.
BP calibration
failed.
No voice during
ECG and SpO
2
measurement.
Temperature value
is too low.
Possible Cause
1. The battery may be low.
2. The device might be
damaged
The lead you choose is not
suitable for you.
1. The pressure exerted on the
electrode is not stable or too
much.
2. Hand or body may be
moving.
1. Finger may not be inserted
correctly.
2. Finger or hand may be
moving.
The Bluetooth may not be
turned on.
Software or hardware failure.
1. Wrong height.
2. The difference between two
calibrations is too large.
The speaker is muted.
1. The measurement area is
covered by hair.
2. The thermometer sensor is
20
Solution
1. Charge the battery and
try again.
2. Please contact with
your local distributor.
Change another lead and
try again.
1. Hold the device stably
and gently.
2. Try to keep perfectly
still and test again.
1. Remove finger and
reinsert, as directed.
2. Try to keep perfectly
still and test again.
Turn on the Bluetooth on
the second page of Main
Screen.
Restart the device and
measure again.If the
error persists, mark
down the error number
and contact with your
local distributor.
1. Reconfirm your height.
2. Try to keep perfectly
still and calibrate again.
Unmuted the speaker in
the Settings menu.
1. Remove hair from the
measurement area.
2. Keep the sensor
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