Telephone Problems
You Cannot Dial
Cause
The telephone line may not be
connected properly.
The power cord may not be plugged in
securely.
The machine may not be switched on.
The fax may not be set for the type of
telephone line in use (pulse/tone).
The Handset, Telephone, or Extension Phone Disconnects While You
are Talking
Cause
The telephone line cord may not be
plugged in securely.
There is Interference on the Line
Cause
A mobile phone or cordless phone may
be in use near the fax.
Print Quality Problems
The Print Quality is Not What You Expect; Print is Not Clear, is
Splashed, has Missing Dots or White Streaks
Cause
The paper you are using may not be
supported by the fax.
The nozzles on the FINE Cartridge
print head may be clogged.
The FINE Cartridge may not be
installed properly.
The FINE Cartridge print head may be
damaged.
The Printout Contains Blurred or Smudged Ink
Cause
The paper you are using may not be
supported by the fax.
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Troubleshooting
Make sure all line connections are secure (see your setup sheet).
Check that the power cord is plugged securely into the fax and into the wall
outlet (see your setup sheet). If the fax is plugged into a power strip, make sure
the power strip is plugged in and turned on.
Press [ON] to turn the machine on.
Make sure the fax is set for the correct telephone line type (see page 14).
Check that the telephone line cord is plugged securely into the fax and into the
telephone line jack on your wall.
Make sure that mobile phones and cordless phones are not used near the fax.
Make sure you are using the recommended paper (see page 20).
Clean the FINE Cartridge print head if necessary (see page 65).
Make sure the FINE Cartridge is installed properly (see your setup sheet or
page 62).
Determine if the problem is with the FINE Cartridge print head (see page 65)
and replace the FINE Cartridge if necessary (see page 62).
Make sure you are using the recommended paper (see page 20).
Action
Action
Action
Action
Action